Our Investor Services Teams are here to help with general fund information and existing client accounts including valuations, transactions. They can also assist with new account openings and how to buy or sell.
Each of our products and domiciled fund ranges has its own dedicated Investor Services Team please review the below and direct your request accordingly.
UK Helpline
UK domiciled Unit Trust and ISA accounts. (Funds contain GB ISIN Code)
Client account number format – 8 numbers e.g. 00012345 they may be followed by 3 numbers separated by a dash e.g. 00012345-001
enquiry@ukclientservices.blackrock.com
0800 445522
Mon to Fri, 8:30am-5:30pm.
(Deals can only be placed up to 5:30pm)
Fax: 0870 707 0144
Luxembourg Helpline
Luxembourg domiciled investment accounts. (Funds contain LU ISIN Code)
Client account number format – four letters 6 numbers e.g. ABCD123456
blackrock.dealing.lux@jpmorgan.com
+352 46268 5111
Dublin Helpline
Dublin domiciled investment accounts. (Funds contain IE ISIN code)
Client account number format – four letters 6 numbers e.g. ABCD123456
blackrock.transfer.agency@jpmorgan.com
+353 (0) 1 612 5799
BlackRock DC Pensions
Client account number format – a letter followed by numbers after a / e.g. A/12345678
blackrock.pensionsuk@blackrock.com
034 5601 7720
UK Funds Sales Team
If you are a UK based financial advisor wanting to speak with a member of our UK sales team about any funds.
UKAdviserSales@blackrock.com
020 7743 5710
Complaints
At BlackRock, we take all complaints seriously.
We operate an effective and transparent procedure for the reasonable and prompt handling of complaints, which is impartial and free of charge, to ensure that all complaints are handled effectively.
Upon receipt of a complaint:
- We will ensure that an employee of appropriate seniority, who is independent of the matter, commences an investigation.
- We will provide you with a written acknowledgement of your complaint within 5 business days. This will include the name and job title of the person handling your complaint.
- We will keep you informed of the progress of your complaint.
- We aim to provide you with a final response within 8 weeks (unless a shorter timeframe applies under local regulations). If we are unable to provide you with a final response within this timeframe, we will provide you with a holding response explaining the reasons as to why we are not in a position to provide a final response as well as details of when a final response can be expected. In either event, we will provide you with details of the relevant financial ombudsman or other competent alternative dispute resolution forum/authority, where applicable.
Where to Complain
Each of our products and fund ranges have dedicated Investor Services Teams. Contact details are organised by fund domicile (for example, GB, LU or IE ISIN code), rather than investor location, so please direct your request accordingly based on the information below.
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UK-domiciled Unit Trust and ISA Accounts
For funds with a GB ISIN code. The client account number comprises eight numbers, and are sometimes followed by three numbers (e.g., 00012345-001).
- enquiry@ukclientservices.blackrock.com
- 0800 445522 (08:30am-5:30pm Mon-Fri)
- Fax: 0870 707 0144
UK Investment Trusts
For funds with a GB ISIN code. Our Investment Trusts’ shares are listed on the London stock exchange, where investors can buy and sell their shares through an investment platform.
- cosec@blackrock.com
- 020 7743 3000
UK-domiciled Authorised Contractual Scheme and LTAF
For funds with a GB ISIN code.
- BlackRockFSC@ntrs.com
- 0333 300 0356
UK Complaints Handling Procedure
For further details of how we will handle complaints relating to our UK products and services, please see our UK Complaints Handling Procedure.
UK Financial Ombudsman Service
If, after receiving the final response or holding response, you are unhappy with the response we provided, you may be eligible to refer their complaint directly to the UK Financial Ombudsman Service using the contact details below. This must be done within six months of the date of the final response. Alternatively, you may be eligible to take civil action.
- info@financial-ombudsman.org.uk
- Financial Ombudsman Service, Exchange Tower London, E14 9SR
- 0800 023 4567(free from landlines and mobiles), or 0300 123 9123 (charged at national rate) (8am-5pm, Monday-Friday)
- www.financial-ombudsman.org.uk
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Luxembourg-domiciled Funds
For funds with an LU ISIN code. The client account number comprises four letters and six numbers (e.g., ABCD123456).
- dealing.lux@jpmorgan.com
- +352 46268 5111
Commission de Surveillance du Secteur Financier (CSSF)
If, after receiving the final response, you are unhappy with the response we provided, or if we were not able to provide a final response within one month, you may be eligible to refer your complaint directly to the CSSF. This must be done within one year of the initial complaint being raised with to BlackRock. If you decide to file a complaint to the CSSF, it may be either submitted in English, Luxembourgish, German or French on the following contact details.
- reclamation@cssf.lu
- Commission de Surveillance du Secteur Financier, Département Juridique CC, 283, Route d’Arlon, L-2991 Luxembourg
- https://www.cssf.lu/en/customer-complaints/
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iShares
For products with an IE ISIN code.
- https://www.ishares.com/uk/individual/en/education/contact-us
- iShares, BlackRock, Drapers Gardens, 12 Throgmorton Avenue, London, EC2N 2DL
- 0800 9171770 or +44 020 743 1500
Other Irish Funds
For funds with an IE ISIN code. The client account number comprises four letters and six numbers (e.g., ABCD123456).
- blackrock.transfer.agency@jpmorgan.com
- +353 01612 5799
Financial Services and Pensions Ombudsman (FSPO)
If, after receiving a final response, you are not satisfied, you may also be eligible to refer this to the FSPO. A complaint that does not relate to a long-term financial service shall be made to the Ombudsman not later than 6 years from the date of the conduct giving rise to the complaint. A complaint about a “long-term financial service”, can be made not only (i) within a period of 6 years of the date of the conduct complained of, but also (ii) within a period of 3 years of a certain “date of knowledge” as prescribed at Section 51(2)(ii) Financial Services and Pensions Ombudsman Act 2017 and, in addition, (iii) the FSPO has a statutory discretion, regarding such complaints, to extend the time where there are reasonable grounds for requiring a longer period and it would be just and equitable in all the circumstances to do so.
- info@fspo.ie
- Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
- (+353) 1 567 7000
- www.fspo.ie
-
iShares
For funds with a DE ISIN code.
- https://www.ishares.com/uk/individual/en/education/contact-us
- iShares, BlackRock, Drapers Gardens, 12 Throgmorton Avenue, London, EC2N 2DL
- 0800 9171770 or +44 020 743 1500
Ombudsman’s Office for Investments Funds of the Federal Association of Investment and Asset Management (BVI)
BlackRock Asset Management Deutschland AG has joined the BVI, a private consumer arbitration board where you can have disputes in connection with the Capital Investment Code examined and clarified by a neutral arbitrator. The Ombudsman's Office provides an independent and neutral arbitrator.
If, after receiving the final response, you are unhappy with the response we provided, you may be eligible to refer their complaint directly to the BVI.
- info@ombudsstelle-investmentfonds.de
- Office of the Ombudsman Office of the BVI, Unter den Linden 42, D-10117 Berlin
- (+49) 30 6 44 90 46 – 0
- Fax: +49 30 6 44 90 46 - 29
- www.ombudsstelle-investmentfonds.de
Be alert to scams!
Please be aware of scams (e.g. investment scams, cryptocurrency scams) that impersonate BlackRock and our brands particularly through social media messaging platforms.
Stay vigilant:
- Be cautious of unexpected messages claiming to be from BlackRock.
- Verify all communications through official channels.
Always exercise caution and confirm authenticity before taking any action.
Click here for further information, including warning signs and how to report to us.
If you have any concerns about a proposed investment related to BlackRock, you can review the Financial Conduct Authority’s ScamSmart Investment checker.
Head of European Wealth Sales
Nicholas Hutton
020 7743 5471
07725 448 278
nicholas.hutton@blackrock.com
Adviser and Platform Sales Team
Wealth manager, Adviser and Platform Sales team
Heather Christie, Head of UK Wealth Advisory and Platform Sales Distribution
+44 (207) 743 1125
+44 (782) 526393
heather.christie@blackrock.com
|
Erin Barnes |
Alison Chater |
Sara Cowburn (Regional Sales – South of England and Wales) |
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David Denton (Regional Sales - Scotland and Ireland) |
|---|---|---|---|---|
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+44 203 649 3468 |
+44 (207) 743 4042 |
+44 20 3649 3353 |
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+44 207 743 3937 |
|
James Lane |
Alan Lawrence (Head of UK and Ireland Regional Wealth Sales) |
Alastair McCarmick (Regional Sales - London and South East) |
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Andrew Peckham (Regional Sales - North) |
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44 (207) 743 1827
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+44 (131)2229135
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+44 (207) 743 2863
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Mandeep Virdee (Regional Sales - London/M25 and North of England) |
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+44 203 649 3340 |
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Banks Sales Team
Head of UK Banks Sales Team
Zain de Belder
+44 (20) 77432069
+44 (7342) 063714
zain.debelder@blackrock.com
|
Antonella Angius |
Katie Barrie |
Sebastien Cabral |
|---|---|---|
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+44 (207) 743 5273 |
+44 (207) 743 4362 |
+44 203 649 3752 |
Digital Distribution Sales Team
Head of Digital Distribution Sales Team
Henry Macleod CFA
+44 (207) 743 2216
+44 (782) 688 9579
Henry.MacLeod@blackrock.com
|
Montell Ince |
Devika Mathur |
|---|---|
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+44 203 649 3245 |
+44 (207) 7434663 |
Wealth Management Team
Head of Wealth Management, Asset Management and Investment Companies Sales Teams
Rohan Stewart
0207 743 5635
07841 220 394
rohan.stewart@blackrock.com
Wealth Management Sales
|
Alison Chater |
James Lane |
|---|---|
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+44 (207) 743 4042 |
44 (207) 743 1827 |
UK Asset Management Sales Team
|
Charles Hitchcock (Head of UK Asset Management Sales Team) |
|---|
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+44 (207) 7435375 |
|
Mauricio Almaraz |
Alexandra Brown |
Kiron Chapman-McLaughlin |
|---|---|---|
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+44 (20) 77432519 |
+44 (20) 77431854 |
+44 (20) 77431351 |
Investment Companies Sales
Charles Kilner
+44 (207) 743 1869
+44 (7717) 541635
Charles.kilner@blackrock.com
Manager Research Coverage Team
Head of Manager Research Coverage Team
Edd Arrowsmith, FRM, CAIA
+44 (207) 743 1286
edmund.arrowsmith@blackrock.com
|
Nathan Henry |
David Lanaway |
Karina Skierska |
|---|---|---|
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+44 (20) 77432084 nathan.henry@blackrock.com |
+44 203 649 3339 david.lanaway@blackrock.com |
+44 (20) 36493722 (293722) Karina.Skierska@blackrock.com |
|
Lucy Stone |
Hayden Smith |
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+44 (207) 743 5005 lucy.stone@blackrock.com |
+44 (207) 743 3212 hayden.smith@blackrock.com |
UK Family Offices, Endowments & Foundations Sales Team
Head of UK Family Offices, Endowments & Foundations Sales Team
Victoria Matthews
+44 (20) 77435558
+44 (7799) 860402
victoria.matthews@blackrock.com
|
Bonna Lisa Kabir |
Alexander McKenzie |
|---|---|
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+44 (20) 77431454 |
+44 (207) 7433565 |
|
Meredith Moran |
Cecelia Oluyinka |
|---|---|
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+44 (20) 77432471 |
+44 (20) 77432698 |
UK DC Platforms and Retirement Solutions
Tim Hodgson
020 7743 1132
07500 032 220
tim.hodgson@blackrock.com
|
Tom Burnham |
Irene Kurinna |
Freya MacAngus |
|---|---|---|
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+44 743 2174 |
+44 (207) 743 2453 |
+44 (207) 743 5053 |
|
Shane O'Doherty |
Temi Onafowokan |
Kai Wong |
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+353 (1) 4861378 |
+44 (20) 36493278 |
020 7743 2743 |
Head of UK and Ireland Institutional
Gavin Lewis
+44 (20) 77434665
+44 (20) 77434665
gavin.lewis@blackrock.com
UK Institutional DC Sales Team
Head of Institutional DC
James Rowe
+44 (207) 7431379
james.rowe@blackrock.com
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James Rogers |
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+44 (20) 77431999 |
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Ollie Sale |
Ela Semaj |
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+44 (20) 77432363 |
+44 (20) 77432604 |
UK Defined Benefit Relationship Management Team
|
David Anosike |
Rachel Chapman |
Dharum Dhadli |
Shiv Kapur |
|---|---|---|---|
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020 7743 5150 david.anosike@blackrock.com |
020 7743 1418 |
+44 (20) 77431148 dharum.dhadli@blackrock.com |
+44 (20) 36493664 |
|
Katie Dyer |
Rebecca Healey Clay |
Ana Lopez |
Diana Lang |
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+44 (207) 7431872 |
+44 (207) 7432046 |
+44 (207) 7433226 |
+44 (207) 7434342
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Leah McDonald |
James Green |
Josh Mallinson |
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+44 (20) 36493537 leah.mcdonald@blackrock.com |
+44 (20) 36493766 james.green1@blackrock.com |
+44 (20) 77435417 josh.mallinson@blackrock.com |
Outsourced Chief Investment Officer (OCIO)
Head of UK OCIO
Sion Cole
+44 (207) 743 1919
sion.cole@blackrock.com
|
Scott Harris |
Tim Fawcett |
Maximillian Brewer |
Sophie Dapin |
|---|---|---|---|
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+44 (782) 4509410 |
020 7743 5889 |
+44 (20) 77432244 |
+44 (20) 77433233 sophie.dapin@blackrock.com |
|
Emmanuel Cahn |
Alex Faulkner |
Massi Delle Donne |
Stefan Miloradovic |
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+44 (20) 77432871 emmanuel.cahn@blackrock.com |
+44 (20) 77435272 alex.faulkner@blackrock.com |
+44(7436)048679 |
+44 (20) 36493698 stefan.miloradovic@blackrock.com |
|
Imogen Hilton |
Ellie Stoneham |
Amy Proudfoot |
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+44 (20) 77434187 imogen.hilton@blackrock.com |
+44 (20) 77431597 ellie.stoneham@blackrock.com |
+44 (20) 77431209 amy.proudfoot@blackrock.com |
UK Institutional Strategic Client Group
|
Alex Orr |
Katie Jupp |
Tamryn Rowlands |
David Anosike |
|---|---|---|---|
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+44 (207) 7435849 |
+44 (207) 7431372 |
+44 (207) 7431429 |
+44 (20) 77435150 |
|
Charlotte White |
Judah Purwanto |
Georgia Burgoyne |
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+44 (20) 36493632 charlotte.white@blackrock.com |
+44 (20) 77433579 judah.purwanto@blackrock.com |
+44 (20) 36493633 georgia.burgoyne@blackrock.com |
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Keeret Chana |
Anjolie Arora |
Mina Siu |
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+44 (7867) 190636 keerat.chana@blackrock.com |
+44 (20) 77431479 anjolie.arora@blackrock.com |
+44 (20) 36493263 mina.siu@blackrock.com |
Global Consultant Relations
Head of Global Consultant Relations (GCR) EMEA
Andreas Froehlich
+41 (44) 2977326
Andreas.Froehlich@blackrock.com
|
Seun Fayoyin |
Vina Bhogal |
Antonio Cardente |
|---|---|---|
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+44 (207) 743 2573 |
+44 (207) 743 2541 |
+44 (207) 7431397 |
|
Andrew Fileti |
Harry Beckett |
Diane Allot |
|
020 7743 5570 |
020 7743 4068 |
+44 (207) 743 4994 |
|
Abiola Ogbara |
Cameron McGovern |
Axel Biamonti |
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+44 (7880) 456924 |
+44 (7557) 633304 |
+44 (20) 77431369 |
|
Delia Ehrich |
Daniela Geissman |
Franka Glowienka |
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+44 (207) 7432491 |
+41 (44) 2977362 |
+44 (20) 77432056 |
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Luca Mammoliti |
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+44 (7392) 129562 |
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You can contact our UK Head Office in writing, by phone or also fax:
BlackRock Investment Management (UK) Limited
12 Throgmorton Avenue
London
EC2N 2DL
020 7743 3000
Fax: 020 7743 1000
Visit our Newsroom to find out about our media contacts.
