Our Investor Services Teams are here to help with general fund information and existing client accounts including valuations, transactions. They can also assist with new account openings and how to buy or sell.
Each of our products and domiciled fund ranges has its own dedicated Investor Services Team please review the below and direct your request accordingly.
UK Helpline
UK domiciled Unit Trust and ISA accounts. (Funds contain GB ISIN Code)
Client account number format – 8 numbers e.g. 00012345 they may be followed by 3 numbers separated by a dash e.g. 00012345-001
enquiry@ukclientservices.blackrock.com
0800 445522
Mon to Fri, 8:30am-5:30pm.
(Deals can only be placed up to 5:30pm)
Fax: 0870 707 0144
Luxembourg Helpline
Luxembourg domiciled investment accounts. (Funds contain LU ISIN Code)
Client account number format – four letters 6 numbers e.g. ABCD123456
blackrock.dealing.lux@jpmorgan.com
+352 46268 5111
Dublin Helpline
Dublin domiciled investment accounts. (Funds contain IE ISIN code)
Client account number format – four letters 6 numbers e.g. ABCD123456
blackrock.transfer.agency@jpmorgan.com
+353 (0) 1 612 5799
BlackRock DC Pensions
Client account number format – a letter followed by numbers after a / e.g. A/12345678
blackrock.pensionsuk@blackrock.com
034 5601 7720
Complaints
At BlackRock we take all complaints seriously. If you wish to complain please contact the relevant department as shown above.
You may also be eligible to complain to the Financial Services Ombudsman, please refer to www.financial-ombudsman.org.uk for further information and contact details.
For Luxembourg funds, if you are not satisfied after receiving our final response, you may also be eligible to refer your complaint directly to the Commission de Surveillance du Secteur Financier (‘CSSF’). Further information on this process and on applicable regulation can be found on the CSSF website: https://www.cssf.lu/en/customer-complaints/.
Should you decide to file a complaint with the CSSF, it may be either submitted in English, Luxembourgish, German or French on the following contact details:
Commission de Surveillance du Secteur Financier
Address: Département Juridique CC
283, route d’Arlon
L-2991 Luxembourg
Online via CSSF website: https://www.cssf.lu/en/customer-complaints/
Or by e-mail to: reclamation@cssf.lu
Scams and fraud
Please be aware that during this time of the coronavirus (COVID19) outbreak there is a heightened risk of fraud by unscrupulous individuals seeking to take advantage of the present situation. Accordingly, you should use caution in responding to unsolicited investment proposals or requests for your personal information.
In particular, we are aware of specific instances of unauthorised use of our name by individuals purporting to represent BlackRock Advisors (UK) Limited and offering investment products that are not genuine, including but not necessarily limited to the ‘BlackRock Institutional Bond Fund’ and the ‘BlackRock Investment Fund’. These are not genuine BlackRock funds products. BlackRock does not solicit investments from retail clients or request personal information over the telephone. We are in contact with the relevant financial authorities as well as the police, and are closely monitoring this situation.
If you have any concerns about a proposed investment related to BlackRock please contact us on 020 7743 3000 before you take any action. You can additionally review the Financial Conduct Authority’s ScamSmart website.
You can contact our UK Head Office in writing, by phone or also fax:
BlackRock Investment Management (UK) Limited
12 Throgmorton Avenue
London
EC2N 2DL
020 7743 3000
Fax: 020 7743 1000
| Unit Trusts | Investment Trusts |
| Email: enquiry@ukclientservices.blackrock.com Contact: 0800 445 522 Fax: 0870 707 0144 |
Email: cosec@blackrock.com Contact: 020 7743 3000 |
Complaints
At BlackRock we take all complaints seriously. If you wish to complain please contact the relevant department as shown above.
You may also be eligible to complain to the Financial Services Ombudsman, please refer to www.financial-ombudsman.org.uk for further information and contact details.
For Luxembourg funds, if you are not satisfied after receiving our final response, you may also be eligible to refer your complaint directly to the Commission de Surveillance du Secteur Financier (‘CSSF’). Further information on this process and on applicable regulation can be found on the CSSF website: https://www.cssf.lu/en/customer-complaints/
Should you decide to file a complaint with the CSSF, it may be either submitted in English, Luxembourgish, German or French on the following contact details:
Commission de Surveillance du Secteur Financier
Address: Département Juridique CC
283, route d’Arlon
L-2991 Luxembourg
Online via CSSF website: https://www.cssf.lu/en/customer-complaints/
Or by e-mail to: reclamation@cssf.lu
Scams and fraud
Please be aware that during this time of the coronavirus (COVID19) outbreak there is a heightened risk of fraud by unscrupulous individuals seeking to take advantage of the present situation. Accordingly, you should use caution in responding to unsolicited investment proposals or requests for your personal information.
In particular, we are aware of specific instances of unauthorised use of our name by individuals purporting to represent BlackRock Advisors (UK) Limited and offering investment products that are not genuine, including but not necessarily limited to the ‘BlackRock Institutional Bond Fund’ and the ‘BlackRock Investment Fund’. These are not genuine BlackRock funds products. BlackRock does not solicit investments from retail clients or request personal information over the telephone. We are in contact with the relevant financial authorities as well as the police, and are closely monitoring this situation.
If you have any concerns about a proposed investment related to BlackRock please contact us on 020 7743 3000 before you take any action. You can additionally review the Financial Conduct Authority’s ScamSmart website.
