Contact Us

Investor Services UK Head Office
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Our Investor Services Teams are here to help with general fund information and existing client accounts including valuations, transactions. They can also assist with new account openings and how to buy or sell.

Each of our products and domiciled fund ranges has its own dedicated Investor Services Team please review the below and direct your request accordingly.

UK Helpline

UK domiciled Unit Trust and ISA accounts. (Funds contain GB ISIN Code)
Client account number format – 8 numbers e.g. 00012345 they may be followed by 3 numbers separated by a dash e.g. 00012345-001

enquiry@ukclientservices.blackrock.com
0800 445522

Mon to Fri, 8:30am-5:30pm.
(Deals can only be placed up to 5:30pm)
Fax: 0870 707 0144

Luxembourg Helpline

Luxembourg domiciled investment accounts. (Funds contain LU ISIN Code)
Client account number format – four letters 6 numbers e.g. ABCD123456

blackrock.dealing.lux@jpmorgan.com
+352 46268 5111

Dublin Helpline

Dublin domiciled investment accounts. (Funds contain IE ISIN code)
Client account number format – four letters 6 numbers e.g. ABCD123456

blackrock.transfer.agency@jpmorgan.com
+353 (0) 1 612 5799

BlackRock DC Pensions

Client account number format – a letter followed by numbers after a / e.g. A/12345678

blackrock.pensionsuk@blackrock.com
034 5601 7720

Complaints

At BlackRock, we take all complaints seriously.

We operate an effective and transparent procedure for the reasonable and prompt handling of complaints, which is impartial and free of charge, to ensure that all complaints are handled effectively. 

Upon receipt of a complaint:

  • We will ensure that an employee of appropriate seniority, who is independent of the matter, commences an investigation.
  • We will provide you with a written acknowledgement of your complaint within 5 business days. This will include the name and job title of the person handling your complaint.
  • We will keep you informed of the progress of your complaint.
  • We aim to provide you with a final response within 8 weeks (unless a shorter timeframe applies under local regulations). If we are unable to provide you with a final response within this timeframe, we will provide you with a holding response explaining the reasons as to why we are not in a position to provide a final response as well as details of when a final response can be expected. In either event, we will provide you with details of the relevant financial ombudsman or other competent alternative dispute resolution forum/authority, where applicable.

Where to Complain

Each of our products and fund ranges have dedicated Investor Services Teams. Contact details are organised by fund domicile (for example, GB, LU or IE ISIN code), rather than investor location, so please direct your request accordingly based on the information below.

  • UK-domiciled Unit Trust and ISA Accounts

    For funds with a GB ISIN code. The client account number comprises eight numbers, and are sometimes followed by three numbers (e.g., 00012345-001).

    UK Investment Trusts

    For funds with a GB ISIN code. Our Investment Trusts’ shares are listed on the London stock exchange, where investors can buy and sell their shares through an investment platform.

    • cosec@blackrock.com
    • 020 7743 3000

    UK-domiciled Authorised Contractual Scheme and LTAF

    For funds with a GB ISIN code.

    UK Complaints Handling Procedure

    For further details of how we will handle complaints relating to our UK products and services, please see our UK Complaints Handling Procedure.

    UK Financial Ombudsman Service

    If, after receiving the final response or holding response, you are unhappy with the response we provided, you may be eligible to refer their complaint directly to the UK Financial Ombudsman Service using the contact details below. This must be done within six months of the date of the final response. Alternatively, you may be eligible to take civil action.

     

  • For funds with an LU ISIN code. The client account number comprises four letters and six numbers (e.g., ABCD123456).

    Commission de Surveillance du Secteur Financier (CSSF)

    If, after receiving the final response, you are unhappy with the response we provided, or if we were not able to provide a final response within one month, you may be eligible to refer your complaint directly to the CSSF. This must be done within one year of the initial complaint being raised with to BlackRock. If you decide to file a complaint to the CSSF, it may be either submitted in English, Luxembourgish, German or French on the following contact details.

  • iShares

    For products with an IE ISIN code.

    Other Irish Funds

    For funds with an IE ISIN code. The client account number comprises four letters and six numbers (e.g., ABCD123456).

    Financial Services and Pensions Ombudsman (FSPO)

    If, after receiving a final response, you are not satisfied, you may also be eligible to refer this to the FSPO. A complaint that does not relate to a long-term financial service shall be made to the Ombudsman not later than 6 years from the date of the conduct giving rise to the complaint. A complaint about a “long-term financial service”, can be made not only (i) within a period of 6 years of the date of the conduct complained of, but also (ii) within a period of 3 years of a certain “date of knowledge” as prescribed at Section 51(2)(ii) Financial Services and Pensions Ombudsman Act 2017 and, in addition, (iii) the FSPO has a statutory discretion, regarding such complaints, to extend the time where there are reasonable grounds for requiring a longer period and it would be just and equitable in all the circumstances to do so.

    • info@fspo.ie
    • Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
    • (+353) 1 567 7000
    • fspo.ie

  • iShares

    For funds with a DE ISIN code.

    Ombudsman’s Office for Investments Funds of the Federal Association of Investment and Asset Management (BVI)

    BlackRock Asset Management Deutschland AG has joined the BVI, a private consumer arbitration board where you can have disputes in connection with the Capital Investment Code examined and clarified by a neutral arbitrator. The Ombudsman's Office provides an independent and neutral arbitrator.

    If, after receiving the final response, you are unhappy with the response we provided, you may be eligible to refer their complaint directly to the BVI.

Be alert to scams!

Please be aware of scams (e.g. investment scams, cryptocurrency scams) that impersonate BlackRock and our brands particularly through social media messaging platforms.

Stay vigilant:

  • Be cautious of unexpected messages claiming to be from BlackRock
  • Verify all communications through official channels

Always exercise caution and confirm authenticity before taking any action.

Click here for further information, including warning signs and how to report to us.

If you have any concerns about a proposed investment related to BlackRock, you can review the Financial Conduct Authority’s ScamSmart Investment checker.

You can contact our UK Head Office in writing, by phone or also fax:

BlackRock Investment Management (UK) Limited
12 Throgmorton Avenue
London
EC2N 2DL

020 7743 3000
Fax: 020 7743 1000

Unit Trusts Investment Trusts
Email: enquiry@ukclientservices.blackrock.com
Contact: 0800 445 522
Fax: 0870 707 0144		 Email: cosec@blackrock.com
Contact: 020 7743 3000