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Our BlackRock and iShares Team is here to help with any question regarding BlackRock Investments.
Contact for Institutional
Monday-Friday 8:00-18:00
Contact for Wealth Client Business
iSharesSwitzerland@BlackRock.com
Monday-Friday 8:00-18:00
Complaints
At BlackRock, we take all complaints seriously.
We operate an effective and transparent procedure for the reasonable and prompt handling of complaints, which is impartial and free of charge, to ensure that all complaints are handled effectively.
Upon receipt of a complaint:
- We will ensure that an employee of appropriate seniority, who is independent of the matter, commences an investigation.
- We will provide you with a written acknowledgement of your complaint within 5 business days. This will include the name and job title of the person handling your complaint.
- We will keep you informed of the progress of your complaint.
- We aim to provide you with a final response within 8 weeks (unless a shorter timeframe applies under local regulations). If we are unable to provide you with a final response within this timeframe, we will provide you with a holding response explaining the reasons as to why we are not in a position to provide a final response as well as details of when a final response can be expected. In either event, we will provide you with details of the relevant financial ombudsman or other competent alternative dispute resolution forum/authority, where applicable.
Where to Complain
Each of our products and fund ranges have dedicated Investor Services Teams. Contact details are organised by fund domicile (for example, GB, LU or IE ISIN code), rather than investor location, so please direct your request accordingly based on the information below.
Luxembourg
Luxembourg-domiciled Funds
For funds with an LU ISIN code. The client account number comprises four letters and six numbers (e.g., ABCD123456).
- blackrock.dealing.lux@jpmorgan.com
- +352 46268 5111
Commission de Surveillance du Secteur Financier (CSSF)
If, after receiving the final response, you are unhappy with the response we provided, or if we were not able to provide a final response within one month, you may be eligible to refer your complaint directly to the CSSF. This must be done within one year of the initial complaint being raised with to BlackRock. If you decide to file a complaint to the CSSF, it may be either submitted in English, Luxembourgish, German or French on the following contact details.
- reclamation@cssf.lu
- Commission de Surveillance du Secteur Financier, Département Juridique CC, 283, Route d’Arlon, L-2991 Luxembourg
- https://www.cssf.lu/en/customer-complaints/
Ireland
iShares
For products with an IE ISIN code.
- https://www.ishares.com/ch/professionals/en/about-us/contact-form?switchLocale=y&switchLocale=Y&siteEntryPassthrough=true
- BlackRock Asset Management AG, Bahnhofstrasse 39, 8001 Zurich, Switzerland
- 00 41 800 336 688
Other Irish FundsFor funds with an IE ISIN code. The client account number comprises four letters and six numbers (e.g., ABCD123456).
- blackrock.transfer.agency@jpmorgan.com
- +353 01612 5799
Financial Services and Pensions Ombudsman (FSPO)
If, after receiving a final response, you are not satisfied, you may also be eligible to refer this to the FSPO. A complaint that does not relate to a long-term financial service shall be made to the Ombudsman not later than 6 years from the date of the conduct giving rise to the complaint. A complaint about a “long-term financial service”, can be made not only (i) within a period of 6 years of the date of the conduct complained of, but also (ii) within a period of 3 years of a certain “date of knowledge” as prescribed at Section 51(2)(ii) Financial Services and Pensions Ombudsman Act 2017 and, in addition, (iii) the FSPO has a statutory discretion, regarding such complaints, to extend the time where there are reasonable grounds for requiring a longer period and it would be just and equitable in all the circumstances to do so.
- info@fspo.ie
- Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
- (+353) 1 567 7000
- www.fspo.ie
Germany
iShares
For funds with a DE ISIN code.
- https://www.ishares.com/ch/professionals/en/about-us/contact-form?switchLocale=y&switchLocale=Y&siteEntryPassthrough=true
- BlackRock Asset Management AG, Bahnhofstrasse 39, 8001 Zurich, Switzerland
- 00 41 800 336 688
Ombudsman’s Office for Investments Funds of the Federal Association of Investment and Asset Management (BVI)
BlackRock Asset Management Deutschland AG has joined the BVI, a private consumer arbitration board where you can have disputes in connection with the Capital Investment Code examined and clarified by a neutral arbitrator. The Ombudsman's Office provides an independent and neutral arbitrator.
If, after receiving the final response, you are unhappy with the response we provided, you may be eligible to refer their complaint directly to the BVI.
- info@ombudsstelle-investmentfonds.de
- Office of the Ombudsman Office of the BVI, Unter den Linden 42, D-10117 Berlin
- (+49) 30 6 44 90 46 – 0
- Fax: +49 30 6 44 90 46 - 29
- www.ombudsstelle-investmentfonds.de
Switzerland
iShares
For funds with a CH ISIN code.
- https://www.ishares.com/ch/professionals/en/about-us/contact-form?switchLocale=y&switchLocale=Y&siteEntryPassthrough=true
- BlackRock Asset Management AG, Bahnhofstrasse 39, 8001 Zurich, Switzerland
- 00 41 800 336 688
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Zurich
BlackRock Asset Management Schweiz AG
Bahnhofstrasse 39
8001 Zürich+41 (0) 44 297 73 73
Fax: +41 (0) 44 297 73 74Geneva
BlackRock Asset Management Suisse SA
Passage des Lions 6 – Rue du Rhône 8
1204 Genf+41 (0) 44 297 73 73
Fax: +41 (0) 44 297 73 74 -
Wealth

Marco StrohmeierHead of iShares and Wealth German speaking part Switzerland

Etienne WeberHead of iShares and Wealth French speaking part Switzerland
Institutional

Sandro KrättliHead Institutional Switzerland
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Marketing

Martin JungHead of Marketing in Switzerland
Communication

Marsel SzopinskiHead of Communication in Switzerland
Tel: +41 79 509 24 98