Contact Us

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Offices

Our BlackRock and iShares Team is here to help with any question regarding BlackRock Investments.

Contact BlackRock

switzerland@blackrock.com
+41 (0)800 08 80 20
Montag-Freitag 8:00-18:00 Uhr

Contact iShares

iSharesSwitzerland@BlackRock.com
+41 (0)800 33 66 88
Montag-Freitag 8:00-18:00 Uhr

Complaints

BlackRock Asset Management Schweiz AG
Bahnhofstrasse 39
8001 Zurich

Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:

E-mail: switzerland@blackrock.com

Telephone: +41 (0)800 08 80 20

At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.

We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:

  • We will ensure that an employee of appropriate seniority, commences an investigation.
  • You can expect to receive a written acknowledgement to your initial complaint no later than 5 business days.
  • We will keep you informed of the progress of the complaint. This process is free of charge.

If there are any unplanned delays and we are unable to resolve your concern within 8 weeks after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.

Contacts

Contact BlackRock and iShares

Ed Gordon
Ed Gordon, CFA
Managing Director
+41 (0)800 33 66 88

Offices

Zurich
BlackRock Asset Management Schweiz AG
Bahnhofstrasse 39
8001 Zürich

+41 (0)44 297 73 73
Fax: +41 (0)44 297 73 74
switzerland@blackrock.com

Geneva
BlackRock Asset Management Suisse SA
Passage des Lions 6 – Rue du Rhône 8
1204 Geneva

+41 (0)22 581 97 50
Fax: +41 (0)44 297 73 74
switzerland@blackrock.com

Media Relations

Tristan Hahn
Corporate Communications
+41 44 297 29 20

 

Vanessa Tinnacher
Corporate Communications
+41 44 297 29 29

 

To email the media team, please click here.