Contact us

BlackRock Investment Management (UK) Limited, Stockholm branch
Malmskillnadsgatan 32
SE-111 51 Stockholm
Sverige

Email: sweden@blackrock.com
Phone number: +46 (0)8-505 726 00 or +46 (0)20 79 62 38
Fax: +46 (0)8-505 726 11

BlackRock takes all complaints seriously. Please contact us if you want to make a complaint.

BlackRock’s products can be traded via your bank, trading platform or financial advisor.

Complaint Handling Procedure – Sweden

At BlackRock we take all complaints seriously and commit to the following actions upon receipt of a complaint:

  • We will ensure that an employee of appropriate seniority, who is independent of the matter, commences an investigation.
  • The client can expect to receive a written acknowledgement to their initial complaint, within 5 business days. This will contain the name and job title of the person handling their complaint.
  • The client can expect to be kept informed of the progress of the complaint if a final response cannot be made within 14 days.

Within four weeks, after receipt of the complaint, we will send either:

  • (a) a final response; or
  • (b) a reply that explains we are not in a position to make a final response, and details of when a response can be expected.

If the complaint has not been resolved within eight weeks after receipt, we will send the client a reply that explains why we are still not in a position to make a final response, giving reasons for the further delay. We will indicate when we expect to be able to provide a final response.

The client may obtain support from the following organisations

    • The Swedish Consumers' Banking and Finance Bureau (Konsumenternas Bank- och finansbyrå) and The Swedish Consumers' Insurance Bureau (Konsumenternas Försäkringsbyrå)
    • The local consumer advisor (konsumentvägledare) in the municipality.

If, after receiving the final response, the client is unhappy with the response we provided, they may be eligible to refer their complaint directly to:

    • The National Board for Consumer Disputes (Allmänna reklamationsnämnden), Address: Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, Telephone: 08-508 860 00, Webpage: www.arn.se; or
    • Swedish district courts (allmän domstol).

1373734