Contact us

BlackRock (Netherlands) B.V., Stockholm branch
Malmskillnadsgatan 32
SE-111 51 Stockholm
Sverige

Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:

Email: sweden@blackrock.com
Phone number: +46 (0)8 505 726 00 or +46 (0)20 79 62 38
Fax: +46 (0)8 505 726 11

BlackRock’s products can be traded via your bank, trading platform or financial advisor.

Complaint Handling Procedure – Sweden

At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.

We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:  

  • We will ensure that an employee of appropriate seniority, commences an investigation.
  • You can expect to receive a written acknowledgement to your initial complaint no later than 5 business days.
  • We will keep you informed of the progress of the complaint. This process is free of charge.

If there are any unplanned delays and we are unable to resolve your concern within 14 days after receipt, you will be notified and kept informed of the progress of the complaint. If the complaint has not been resolved within 8 weeks after receipt, we will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.

If, after receiving a final response, you are not satisfied, you may obtain support from the following organisations.

The Swedish Consumers' Banking and Finance Bureau (Konsumenternas Bank- och finansbyrå) and The Swedish Consumers' Insurance Bureau (Konsumenternas Försäkringsbyrå)
Postal address: Box 24215, 104 51 Stockholm
Telephone: +46 (0)200 22 58 00
Webpage: www.konsumenternas.se
The local consumer advisor (konsumentvägledare) in the municipality.

If you are unhappy with our final response, you may be eligible to refer the complaint directly to:

The National Board for Consumer Disputes (Allmänna reklamationsnämnden)
Address: Allmänna reklamationsnämnden,
Box 174, 101 23 Stockholm,
Telephone: +46 (0)8 508 860 00.
Webpage: www.arn.se; or
Swedish district courts (allmän domstol). This must be done within 1 year of the date the complaint has been submitted.