Complaints

At BlackRock, we take all complaints seriously. If you wish to complain please contact:

• Anis Ghamgui
Senior Executive Officer
anis.ghamgui@blackrock.com
Telephone: +971 (4) 4500723

• Conor Rafferty
Compliance Manager
conor.rafferty@blackrock.com
Telephone: +971 (4) 4500722

Upon receipt of a complaint:

• We will ensure that an employee of appropriate seniority, who is independent of the matter, commences an investigation.
• The client can expect to receive a written acknowledgement to their initial complaint, within 5 business days. This will contain the name and job title of the person handling their complaint.
• The client can expect to be kept informed of the progress of the complaint.
• Within four weeks, after receipt of the complaint, we will send either:
o a final response; or
o a reply that explains we are not in a position to make a final response, and details of when a response can be expected.
• If the complaint has not been resolved within eight weeks after receipt, we will send the client a reply that explains why we are still not in a position to make a final response, giving reasons for the further delay. We will indicate when we expect to be able to provide a final response.

You may also be eligible to complain to the Dubai Financial Services Authority (DFSA), please refer to the DFSA for further information at www.dfsa.ae.

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