Complaints

Complaint Handling Procedure – Kuwait Branch

Your satisfaction is very important to us and to that end, at BlackRock Advisors (UK) Limited – Kuwait Branch (“Branch”), we take all complaints seriously and will investigate them according to the guidelines below. The Branch is committed to investigating all complaints competently, conscientiously, and impartially.

Please contact BlackRock Advisors (UK) Limited – Kuwait Branch

Email: compliancekw@blackrock.com

You can support us in this by attaching all information or documents relevant to the matter to ensure that your submission is handled efficiently.

We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:

• We will ensure that an employee of appropriate seniority, commences an investigation.
• You can expect to receive a written acknowledgment as soon as the complaint is received.
• We aim to settle the complaint within 30 days.
• We will keep you informed of the progress of the complaint.

If there are any unplanned delays and we are unable to resolve your concern within 5 business days after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.

If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please submit a complaint via the Capital Market Authority (“CMA”) website.