At BlackRock, we place our client's interest first and our clients' satisfaction is very important to us. If you think that we have not met your expectations with any aspect of our service(s) or product(s) you have received and you wish to complain, you may raise a complaint by contacting BlackRock. Details of BlackRock office locations is provided below.
BlackRock takes all its client and investor complaints very seriously. To that end, we have implemented a robust complaints handling process that ensures your complaint is handled promptly, diligently and impartially. This process is free of charge.
If you are contacting us via email or post, we request you to attach to your correspondence all information or documents relevant to the matter as this will facilitate in our internal review and investigation process and we will be able resolve your concern effectively and in a timely manner.
We will endeavor to clarify your request promptly and commit to the following actions upon receipt of a complaint.
We will ensure that an employee of appropriate seniority, and who is not directly involved in the matter which is the subject of the complaint commences an investigation. You can expect to receive a written acknowledgement to your initial complaint no later than 5 business days which will outline BlackRock's Complaint handling process.
As a global investment manager and fiduciary to our clients, our purpose at BlackRock is to help everyone experience financial well-being. Since 1999, we've been a leading provider of financial technology, and our clients turn to us for the solutions they need when planning for their most important goals.