BlackRock (Netherlands) B.V. - Stockholm Branch Jakobsbergsgatan 13 SE-111 44 Stockholm Sweden
Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:
E-mail: sweden@blackrock.com Phone number: +46 (0)8 505 726 00 Fax: +44 (0) 207 743 1141
BlackRock’s products can be traded via your bank, trading platform or financial advisor.
At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.
We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:
If there are any unplanned delays and we are unable to resolve your concern within 14 days after receipt, you will be notified and kept informed of the progress of the complaint. If the complaint has not been resolved within 8 weeks after receipt, we will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.
If, after receiving a final response, you are not satisfied, you may obtain support from the following organisations.
The Swedish Consumers' Banking and Finance Bureau (Konsumenternas Bank- och finansbyrå) and The Swedish Consumers' Insurance Bureau (Konsumenternas Försäkringsbyrå) Postal address: Box 24215, 104 51 Stockholm Telephone: +46 (0)200 22 58 00 Webpage: www.konsumenternas.se The local consumer advisor (konsumentvägledare) in the municipality.
If you are unhappy with our final response, you may be eligible to refer the complaint directly to:
The National Board for Consumer Disputes (Allmänna reklamationsnämnden) Address: Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, Telephone: +46 (0)8 508 860 00. Webpage: www.arn.se; or Swedish district courts (allmän domstol). This must be done within 1 year of the date the complaint has been submitted.
As a global investment manager and fiduciary to our clients, our purpose at BlackRock is to help everyone experience financial well-being. Since 1999, we've been a leading provider of financial technology, and our clients turn to us for the solutions they need when planning for their most important goals.