These questions pertain to accounts held directly at BlackRock. If your account is through a brokerage or similar financial intermediary (i.e. Fidelity, Charles Schwab, Morgan Stanley, Edward Jones, etc.) you would need to contact them directly for any account related questions.

Statement and Mailing Questions

  • I would like to receive my statements and other mailings electronically. How do I do that?

    We would be happy to help you sign up for eDelivery of your statements, prospectus, shareholder reports and other mailings. BlackRock is a strong proponent of reducing paper use and lowering costs for investors.  Whenever a document is issued, we will automatically alert you via e-mail, allowing you to immediately view and download the information directly online.  For accounts held directly at BlackRock, please follow these instructions to sign up:

    Via online Account Access:
    Visit our eDelivery page for instructions on signing up. (Note: From the this page, you can access your account online)

    Via phone:
    Call us at 800-441-7762 and one of our representatives will be happy to assist you

    Please note: If your account is not held directly with BlackRock (i.e. If your account is through Merrill Lynch, Charles Schwab, Fidelity, etc.), you will need to contact that firm for information on the delivery of any materials. If you are not sure, we recommend checking your account statements and contacting them directly.

  • Why do some of my returns show 'NA'?

    If your portfolio or account has been open for less than one year, the one-year calculation cannot be determined, or if the calculated rate of return meets or exceeds a value of "+" or "-" 75% the return will show "NA".

  • What is "Your Portfolio Performance?" How is it calculated?

    "Your Portfolio Performance" represents the total performance of your entire portfolio. In order to calculate your fund and portfolio performance, our software captures cash flows both into and out of your account(s) over the indicated time period. The performance information is shown on the statement as a rate-of-return percentage. Calculations include only accounts that were open during the quarter. Your personal performance is calculated using a standard accounting method known as internal rate of return (IRR). This method provides your rate of return by determining the difference between your beginning and ending balances, including all purchases and/or redemptions in the stated period. The return of purchases and/or redemptions is weighted based on their activity date. Please be advised that certain factors, such as account adjustments, may affect the return.

  • Why does the reported inception date differ from the original investment date?

    The inception date used to calculate your rate of return is based on the first purchase of the oldest fund currently reflected on this statement. If you withdraw all of your money from your original investment option, the inception date will switch to the next oldest investment and recalculate your performance based on the newer inception date.

  • For accounts originated with Merrill Lynch or State Street Research: I opened my account with Merrill Lynch or State Street Research prior to January 1, 1993. Why does my statement use January 1, 1993 as my inception date?

    At this time, our database does not have the ability to track data for accounts opened prior to January 1, 1993. If your portfolio or account was opened prior to January 1, 1993, the software will use the value of your account as of January 1, 1993 for the initial purchase.

  • For accounts originated with BlackRock: I opened my account prior to January 1, 2005. Why does my statement use January 1, 2005 as my inception date?

    At this time, our database does not have the ability to track data for accounts opened prior to January 1, 2005. If your portfolio or account was opened prior to January 1, 2005, the software will use the value of your account as of January 1, 2005 for the initial purchase.

  • Why does the chart in the "Your Portfolio History" section look different now?

    On your account's two-year anniversary, we replaced the bar chart illustrating change in the value of your portfolio with a more comprehensive line graph. The line graph compares the total value of your portfolio to the net amount you have invested. Your net investment amount is the total amount invested minus the total amount withdrawn. If your account is less than two years old, a bar chart will illustrate your portfolio history and you will not notice any changes in this section.

  • I originally invested $10,000 into two funds. Now the chart shown in the "Your Portfolio History" section of my statement only shows a $5,000 investment for that date. Why?

    The statement reflects only the accounts that were active during the current statement period. If one of the funds has been closed out through redemption and is no longer reflected on the statement, those cash flows will be removed from the chart. Therefore, the chart will show only the historical flow of the active accounts reflected on this statement.

  • I'm comparing my personal investment returns to the "Historical Fund Performance" rate of returns. Why are they different?

    The "Historical Fund Performance" section reflects the actual rates of return for the fund. The personal performance calculation is based on your investment results and is affected by applicable sales charges and the timing of your purchases and withdrawals.

Account Related Questions

  • What are the benefits of investing in BlackRock mutual funds?

    Investing in mutual funds is an effective way to pursue lifetime financial goals. Mutual funds offer advantages such as:

    - Ongoing professional management of the assets
    - Diversification of those assets to help reduce risk
    - Liquidity for quick access to funds
    - Flexibility to easily change investment directions by exchanging into other funds as your financial goals or needs change

    BlackRock offers you the following services:
    Exchange privileges. You may exchange money between the same class of shares in different funds via the phone, online or a written notice. Exchange privileges are subject to change.

    Retirement account investing. Any fund within the BlackRock fund family can be included in a tax-deferred retirement plan. (Note: Tax-exempt fixed income funds are not recommended investment solutions for retirement tax-exempt accounts.)

    Regular communication. You will receive regular statements showing all activity within your account. On an annual and semiannual basis, shareholder reports will be sent for each of the funds in which you invest.

    Electronic delivery. We highly recommend accessing your statements, shareholder reports and fund prospectuses on the Internet. BlackRock will send an alert via e-mail whenever a document is issued, allowing you to access the information online - reducing paper delivery. You can even self-register for electronic delivery after you have signed up for online account access.

    Pricing options. Most BlackRock mutual funds offer a variety of pricing options, each share class with a different combination of sales charges, ongoing fees and other features. You should speak with your financial professional and read the Fund’s prospectus carefully before investing.

  • How do I decide which mutual funds offered by BlackRock are best suited for me?

    You should meet with your Financial Professional to discuss your financial goals and the full spectrum of BlackRock investment solutions best suited to your portfolio. Be sure to read each Fund's prospectus prior to investing.

  • Which share classes does BlackRock offer?

    BlackRock mutual funds are available in Investor A Shares and Investor C Shares in all open mutual funds.  While BlackRock offers additional share classes, they are only open to certain investors (such as institutions) and typically have higher minimums. To learn more about the share classes available in any particular fund, please review the Fund’s prospectus.

  • What is the minimum initial investment to purchase a BlackRock mutual fund?

    The minimum investment for Investor A or Investor C Shares is $1,000 per fund, but may be lowered to $50 with an Automatic Investment Plan (the minimum additional investment for an Automatic Investment is $50 per draft, per fund).  Initial minimums may differ for certain account types or other share classes; please consult the Fund’s prospectus for more information.

  • Once I open an account, how can I add money to it?

    BlackRock makes it easy to invest in your account – you can send us a check (payable to “BlackRock”), add your Bank Instructions to submit a purchase electronically by telephone or online, or invest systematically with an Automatic Investment Plan.

  • Where can I find more information about investing with BlackRock?

    Visit our How to Invest page, or call us to discuss your options.

  • How do I find the right account application for the account type that I want?

    View our Forms and Applications page (also found under “Resources” above).  While each form or application has a brief description next to it, if you have any questions please contact us and we will be happy to assist you.

  • Once my account is established, can I make exchanges to other mutual funds?

    Yes. You can exchange shares of any mutual fund you own for the same share class of any other open mutual fund either by phone, in writing or online using your Account Access. When exchanging into a new fund, you should read the Fund’s prospectus carefully before investing.

  • Can I make withdrawals over the phone or online?

    Withdrawals can be made online only for non-retirement accounts (529 accounts and IRAs do not have this feature available). Withdrawals may be requested in writing or over the phone for any account type, however, we always recommend speaking with us prior to requesting any withdrawal so that we can help you with your options.

  • How do I register for online account access?

    Visit our Account Access page for more information.

    Please note: If your account is not held directly with BlackRock (i.e. If your account is through Merrill Lynch, Charles Schwab, Fidelity, etc.), you will need to contact that firm for assistance. If you are not sure, we recommend checking your account statements and contacting them directly.

  • How can I change my login information?

    If you need to change login information such as updating your password, once logged into the Account Access, click on MY PROFILE located on the top of the screen or contact us by calling 800-441-7762.

  • Who do I contact for service or account related questions?

    For any account related issues, please use the mailing addresses and contact telephone numbers below:

    BlackRock Mutual Fund

    Regular Mail
    BlackRock Funds
    P.O. Box 9819
    Providence, RI 02940

    Overnight Mail
    BlackRock Funds
    4400 Computer Drive
    Westborough, MA 01581

    Telephone
    800-441-7762
    Monday through Friday,
    8:00 a.m. – 6:00 p.m. EST

    BlackRock CollegeAdvantage 529

    Regular Mail
    BlackRock CollegeAdvantage 529
    P.O. Box 9783
    Providence, RI 02940

    Overnight Mail
    BlackRock CollegeAdvantage 529
    4400 Computer Drive
    Providence, RI 02940

    Telephone
    866-529-8582
    Monday through Friday,
    8:00 a.m. – 6:00 p.m. EST

Contact Us

If you have any questions please contact your BlackRock account:

Advisors: 877-ASK-1BLK (877-275-1255)
Investors: 800-441-7762

Investors should consider the investment objectives, risks, charges and expenses carefully before investing. For this and more information on BlackRock funds, please view a prospectus. The prospectus should be read carefully before investing.

The information on this web site is intended for U.S. residents only. The information provided does not constitute a solicitation of an offer to buy, or an offer to sell securities in any jurisdiction to any person to whom it is not lawful to make such an offer.

The information provided is not intended to be tax advice.  Investors should be urged to consult their tax professionals or financial advisors for more information regarding their specific tax situations.

* Not FDIC Insured * No Bank Guarantee * May Lose Value

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