Regional Offices:
BlackRock (Netherlands) B.V., Helsinki branchc/o Regus Luna HouseMannerheimintie 12B00100 Helsinki Finland
BlackRock (Netherlands) B.V., Stockholm branchRegeringsgatan 29SE-111 53 Stockholm Sweden
BlackRock (Netherlands) B.V., Copenhagen branchHarbour HouseSundkrogsgade 21DK-2100 Copenhagen Denmark
Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:
E-mail: norway@blackrock.com
Telephone: +47 (0) 800 14324
Fax: +44 (0) 207 743 1141
At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously, and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.
We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:
If there are any unplanned delays and we are unable to resolve your concern within 8 weeks after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.
As a global investment manager and fiduciary to our clients, our purpose at BlackRock is to help everyone experience financial well-being. Since 1999, we've been a leading provider of financial technology, and our clients turn to us for the solutions they need when planning for their most important goals.