Contact us

Regional office:

BlackRock (Netherlands) B.V., Helsinki branch
c/o Regus Luna House
Mannerheimintie 12B
00100 Helsinki

Your client satisfaction is very important to us and to that end, BlackRock has in place a complaint handling process. If you think that we have not met your expectations with any aspect of the service you have received and you wish to complain, please contact our office as shown above or contact us on:

Telephone: +358 (0) 800 918 277
Fax: +44 (0) 207 743 1141

Complaint Handling Procedure - Finland

At BlackRock, we take all complaints seriously and will investigate them according to the guidelines below. BlackRock is committed to investigating all complaints competently, conscientiously and impartially. If you are contacting us via email, you can support us in this by attaching all information or documents relevant to the matter to your correspondence to ensure that your submission is handled efficiently.

We will endeavour to clarify your request promptly and commit to the following actions upon receipt of a complaint:  

  • We will ensure that an employee of appropriate seniority, commences an investigation.
  • You can expect to receive a written acknowledgement to your initial complaint no later than 5 business days.
  • We will keep you informed of the progress of the complaint. This process is free of charge.

If there are any unplanned delays and we are unable to resolve your concern within 8 weeks after receipt, you will be notified. We will send you a reply that explains why we are still not in a position to make a final response, also indicating by when we expect to be able to provide a final response.

For retail clients / individual investors only
If, after receiving a final response, you are not satisfied, you may also be eligible to refer this to the Finnish Financial Ombudsman Bureau (‘FINE’).

For contact details and electronic contact form, please visit FINE website.
Telephone helplines are available from Monday to Thursday, 10 a.m. to 4 p.m. +358 (0)9 6850 120.