Contact us

International Cash Management

Mailing address

12 Throgmorton Avenue
London
EC2N 2DL
United Kingdom

Contact details

Direct line: +44 (0)20 7743 3187
Switchboard: +44 (0)20 7743 3000
Fax: +44 (0)20 7743 1101
Email: cashmanagement@blackrock.com

In order to view your account holdings and transactions, performance tools, all fund documents and to sign up to receive regular emails, you will need to register with us for a username and password.

If you would like to register for a client login, or would like any further information, please send us your contact details and a brief message. We will aim to respond to your query within one business day.

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Complaints

At BlackRock, we take all complaints seriously.

We operate an effective and transparent procedure for the reasonable and prompt handling of complaints, which is impartial and free of charge, to ensure that all complaints are handled effectively.

Upon receipt of a complaint:

  • We will ensure that an employee of appropriate seniority, who is independent of the matter, commences an investigation.
  • We will provide you with a written acknowledgement of your complaint within 5 business days. This will include the name and job title of the person handling your complaint.
  • We will keep you informed of the progress of your complaint.
  • We aim to provide you with a final response within 8 weeks (unless a shorter timeframe applies under local regulations). If we are unable to provide you with a final response within this timeframe, we will provide you with a holding response explaining the reasons as to why we are not in a position to provide a final response as well as details of when a final response can be expected. In either event, we will provide you with details of the relevant financial ombudsman or other competent alternative dispute resolution forum/authority, where applicable.

Where to Complain

Financial Services and Pensions Ombudsman (FSPO)

If, after receiving a final response, you are not satisfied, you may also be eligible to refer this to the FSPO. A complaint that does not relate to a long-term financial service shall be made to the Ombudsman not later than 6 years from the date of the conduct giving rise to the complaint. A complaint about a “long-term financial service”, can be made not only (i) within a period of 6 years of the date of the conduct complained of, but also (ii) within a period of 3 years of a certain “date of knowledge” as prescribed at Section 51(2)(ii) Financial Services and Pensions Ombudsman Act 2017 and, in addition, (iii) the FSPO has a statutory discretion, regarding such complaints, to extend the time where there are reasonable grounds for requiring a longer period and it would be just and equitable in all the circumstances to do so.

  • info@fspo.ie
  • Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29
  • (+353) 1 567 7000
  • fspo.ie