Get answers to some of yours (and your clients) most common questions. Please keep in mind, these FAQs refer to accounts held directly at BlackRock and are meant as a general guide. For the best experience, we recommend speaking with our Service Team on any specific case.

Any references to forms or applications can be located on our "Forms & Applications" page.

Account Servicing

Account Administration

  • How do I contact my BlackRock wholesaler?

    Call 877-ASK-1BLK (877-275-1255) from 8:30 a.m. - 6 p.m. ET.

  • How can my client purchase additional shares online?

    On the Portfolio page, there is an Actions tab which has a drop-down option for making purchases of additional shares. You will be prompted to select the destination fund and select the dollar amount for the purchase. On the Portfolio page, you will have the option to purchase into a new fund as well. A client may either use bank instructions that are currently on file with BlackRock or provide us with bank information at the time of purchase. If the purchase is submitted before 4 p.m. ET, it will be processed at the following business day's closing price. If the purchase is submitted after 4 p.m. ET, it will be processed at the closing price in two business days.

  • How can I exchange shares online?

    The Actions tab found on the Portfolio page has a drop-down option for exchanging shares. To complete the exchange, you will be prompted to select the destination fund, the fund from which the monies will be coming and a dollar amount. On the Portfolio page, you will also have the option to exchange into a new fund.

  • How can I sell shares online?

    On the Portfolio page there is an Actions tab which has a drop-down option for redeeming shares. You will be prompted to select from which fund they wish to redeem, the amount of the redemption and to choose a delivery method. Funds can only be redeemed to a bank account if BlackRock already has the bank account on file as a redemption address. Redemption requests received before 4 p.m. ET will receive the current business day's closing price. Requests received after 4 p.m. ET will receive the following business day's closing price. Once the transaction is complete, the user will receive a confirmation message.

  • How can I reset my password or challenge questions?

    Under the Email/AccountAdmin tab at the top of the Portfolio page there is an option for changing passwords. Choosing this option will prompt you to enter the old password and create a new one. Passwords must be between six and 10 characters and contain at least two letters and at least two numbers. Under the Email/AccountAdmin tab there is also an option to edit your Web Profile. Clients may choose to edit the Challenge Questions from this page as well.

  • How can my client stop receiving fund literature (updated prospectuses and shareholder reports) through the mail?

    It is required by law that all shareholders of a fund receive updated fund literature. BlackRock provides the option to have that fund literature delivered via e-mail. In order to use our eDelivery option the client must have registered for online account access. Once logged into their account, they can select E-Delivery from the Email/AccountAdmin tab and choose which items they would like to have delivered via e-mail. Your client can log in at any time to change these options.

  • How can my client change their address?

    Once logged into the account, your client may select Change Address from the Email/AccountAdmin tab. Please note: Changing the address will place a temporary 30 day security hold on the account which will prevent any telephone or internet redemptions from being processed and will, therefore, prevent money from being sent to the new address. Address changes can also be initiated over the phone or in writing, signed by all shareholders. If there is a Returned Mail (RPO) stop on an account, written instructions with the medallion guaranteed signature of each registered shareholder are required. A letter with the medallion guaranteed signature of each registered shareholder can also be used to have funds redeemed to the new address during the 30 day security hold period.

Managed Accounts

  • What types of managed account clients does BlackRock serve?

    BlackRock serves the needs of many types of investors: High net worth individuals, Corporations, Corporate executives, Current and past business owners, Tax-exempt organizations, Unions and government agencies.

  • What investment strategies for managed accounts are available through BlackRock?

    We offer a wide variety of solutions that cover a range of asset classes and investment. Visit the Managed Accounts page to see an overview of our product offerings.

  • What are the roles of the various teams responsible for managed accounts at BlackRock?

    There are many BlackRock investment teams that are responsible for the various investment strategies offered and for building the target portfolios. These teams confer regularly on market trends and investment strategies and have access to all the investment resources at BlackRock. In addition, there is an implementation team that is familiar with your client's financial situation and can work with you as your client's investment needs and goals change over time. There is always a BlackRock portfolio manager available to address your questions.

  • What is my role as a Financial Professional (FP) after a managed account is opened?

    After a BlackRock managed account is opened, you will continue to be the primary contact with your client for the account. To assist you in this regard, you will receive copies of all client communications. Based on your knowledge of your clients' goals and objectives, risk tolerance and current financial situation, you are responsible for notifying the portfolio management team about any changes in the client's situation and for determining whether the client's current investment strategy remains appropriate.

  • What happens if a client wants to impose investment restrictions on the management of the account?

    Certain clients may wish to restrict investment in certain securities for a variety of reasons. For example, some clients work for companies that limit the types of issuers in which they can invest, such as investments in companies within the same industry. Clients should inform the portfolio manager of any desired restrictions prior to the inception of management so BlackRock can determine whether we can accommodate the request.

  • How much input do clients have in the stocks that are chosen for their Managed Accounts portfolio?

    An initial conversation with the client's portfolio manager can be arranged to discuss the client's specific risk tolerance, goals and objectives. Your clients have the ability to impose reasonable investment restrictions on the account. However, as this is a discretionary portfolio, BlackRock will make all of the day-to-day decisions regarding individual security selection.

  • Can clients take a withdrawal from an account on a regular basis?

    Yes. Clients should inform BlackRock if they anticipate those withdrawals so that the account can be managed accordingly (i.e., hold or raise sufficient cash to accommodate your client's needs). The custodian is responsible for distributing the funds out of your client's account.

  • Are the risks associated with managed account investments different from those risks associated with a mutual fund investment?

    The investment vehicle itself does not determine the investment risk, as all investments involve a certain amount of risk. However, the nature of the risks involved for a managed account strategy depends on the particular strategy selected. For example, international investing involves special risks, including foreign currency risk and the possibility of substantial volatility due to adverse political, economic or other developments. These risks are often heightened for investments in emerging/developing markets or smaller capital markets. Additionally, fixed income investing involves credit and interest rate risks.

IRA Contributions

IRA Withdrawals

  • When can clients take money out of an IRA?

    Clients can withdraw money from an IRA at any time. However, earnings on any money withdrawn from a Traditional IRA before the age of 59 ½ may be subject to a 10% IRS penalty unless it is being used for certain purposes. To learn more visit

  • Are my clients required to take money out of an IRA?

    Your clients are required to take an amount referred to as a "required minimum distribution" (calculated based on several different factors) from a Traditional IRA beginning the year you attain the age 70 ½. If any of your clients are the beneficiaries of an IRA, they may also be required to take distributions beginning by December 31st of the year following the owner's death.

General Questions

"Stretch" IRA

  • What is a "Stretch" IRA?

    A "Stretch" IRA is a wealth-transfer strategy that allows clients to extend the period of tax-deferred earnings on the assets of an IRA by passing these assets to younger beneficiaries and decreasing the account's required minimum distributions (RMD). An IRA account owner names his spouse and/or beneficiaries considerably younger than himself. When these younger beneficiaries receive the inherited IRA, the remaining balance is paid out over their single life expectancies, effectively stretching out the length of time that withdrawals can be taken from that IRA. This extends the tax-deferred earnings of assets within an IRA beyond the lifetime of the person who set up the IRA.

  • What are the benefits of a "Stretch" IRA?

    Benefits of a "Stretch" IRA include: Tax-deferred income during a client's lifetime and for descendants by making strategic beneficiary designations for amounts not subject to RMD; Continued tax-deferred account growth over two or three generations.

  • How flexible is a "Stretch" IRA?

    Under IRS final regulations issued in 2002, potentially anyone can have a "Stretch" IRA:
    a. "Stretch" IRA planning is revocable during the client's lifetime. If your client's financial situation changes, IRA assets can be liquidated as needed.
    b. If the beneficiaries' situations change, they can take partial or full liquidations of assets once they inherit the IRA assets.
    c. Clients can change beneficiaries at any time. In most cases, such changes will not greatly affect their required minimum distributions (RMDs).

  • What information should I review with my clients in determining whether a "Stretch" IRA is appropriate?

    To determine whether a "Stretch" IRA is appropriate:
    a. Look at the client's current income and retirement sources
    b. Consider beneficiary strategies for these investments
    c. Evaluate your client's expectations in terms of their own income

  • What can a "Stretch" IRA strategy provide when matched with the right investment vehicle?

    A "Stretch" IRA strategy can provide:
    a. Cash flow to match a client's lifestyle and preserve wealth
    b. Continuing income for spousal security and independence
    c. A legacy that passes to the next generation

  • Do my clients need a beneficiary designation form?

    Clients must fill out a specific beneficiary designation form; naming beneficiaries in their will is not sufficient. BlackRock’s IRA Change of Beneficiary Form can be located in our Forms and Applications page.

  • What is the "Stretch" IRA Illustration?

    The "Stretch" IRA Illustration allows you to create customized reports for your clients, showing their estimated asset growth and beneficiary distributions within a "Stretch" IRA investment. Once you have information from your client such as IRA account balance, estimated rate of return, and the names and ages of his/her beneficiaries, you can tailor the Illustration to the client's specific needs. The Illustration is an excellent way to show your clients all the benefits of investing in a "Stretch" IRA.

  • How do I request a "Stretch" IRA Illustration?

    Call 800-882-0058 for more information about a "Stretch" IRA Illustration.


  • How do I order copies of forms and/or literature?

    To order a form or a piece of literature you can either "Browse Literature" by entering a name or keyword (located on the right side on the FP homepage). You may also click on the Forms & Literature tab and select the type of literature you are looking for, such as a fact sheet, prospectus or an application.

  • How do I subscribe to BlackRock documents?

    First click on the Forms & Literature tab and then either click on fact sheets, prospectuses, product commentary, etc. or enter a keyword in "Literature Browse & Subscribe" and you will be taken to a list where you will see the literature pertaining to what you are looking for. Here you will have the option, if available, to subscribe. For example, you wish to subscribe to the Global Allocation Fact Sheet. Either go to "Literature Browse & Subscribe" and enter the words Global Allocation or click on the Forms & Literature Tab and then Fact Sheet and search for it on the search results page. Global Allocation fact sheet will appear and you will see Subscribe to Updates.

  • How do I track my orders?

    When you click on the Forms & Literature tab, you will see Manage My Literature and "Track My Recent Orders."

  • How can I e-mail literature to a client?

    First click on the Forms & Literature tab and then either click on fact sheets, prospectuses, product commentary, etc. or enter a keyword in "Literature Browse & Subscribe" and you will be taken to a list where you will see the literature pertaining to what you are looking for. Here you will have the option, if available, to e-mail. For example, you wish to e-mail to the Global Allocation prospectus to a client. Either go to "Literature Browse & Subscribe" and enter the words Global Allocation or click on the Forms & Literature Tab and then Prospectus and search for it on the search results page. Global Allocation prospectus will appear and you will see the e-mail option.

  • How can I get the latest fund literature such as a prospectus or fact sheet?

    You can find the latest fund literature by entering keywords in "Literature Browse & Subscribe," (located on the right side on the FP homepage). Just type in the word "prospectus" or "fact sheet" and click on "GO". Also located on the homepage, under Resources are links to either prospectuses or fact sheets. You may also click on the Forms & Literature tab and click on either prospectuses or fact sheets.

  • How do I know if a piece of literature has been approved with my firm?

    You may need to check with your firm's compliance department to find out if a piece of literature has been approved within your firm.

Mutual Funds

  • What are the benefits of investing in BlackRock mutual funds?

    Investing in mutual funds is an effective way to pursue lifetime financial goals. Mutual funds offer advantages such as:

    - Ongoing professional management of the assets
    - Diversification of those assets to help reduce risk
    - Liquidity for quick access to funds
    - Flexibility to easily change investment directions by exchanging into other funds as your client's needs change
    - BlackRock offers your client the following services:

    Exchange privileges. Your client may exchange money between the same class of shares in different funds via the phone or a written notice. Exchange privileges are subject to change.

    Retirement account investing. Any fund within the BlackRock fund family can be included in a tax-deferred retirement plan. (Note: Tax-exempt fixed income funds are not recommended investment solutions for retirement tax-exempt accounts.)

    Regular communication. Your clients will receive regular statements showing all activity within their account. On an annual and semiannual basis, shareholder reports will be sent for each of your clients' funds in which they invest.

    Electronic delivery. If your clients choose to, they can access shareholder reports and fund prospectuses on the Internet. BlackRock will send an alert via e-mail whenever a document is issued, allowing your client to access the information online - reducing paper delivery. Clients may self-register for electronic delivery after they have signed up for online account access.

    Pricing options. Most BlackRock mutual funds offer your client a variety of pricing options, each share class with a different combination of sales charges, ongoing fees and other features, allowing them to select the method most appropriate for them. For more on pricing, visit our Share Classes and Loads page.

  • How do I decide which mutual funds offered by BlackRock are best suited for my client?

    We offer an extensive range of mutual funds that cover the spectrum of investment objectives. To decide whether a particular fund is right for your client, please read its prospectus. We also offer comprehensive tools that allow you to compare funds side-by-side to determine which fund has the right characteristics to meet your clients' investment needs, such as the Morningstar Fund Comparison Tool.

  • What is the minimum initial investment to purchase a BlackRock mutual fund?

    To learn about each BlackRock share class, including initial investments, please visit our dedicated Share Classes and Loads page.

  • What additional shares does BlackRock offer?

    In addition to Investor A and C shares, BlackRock also offers the following share classes:

    - Institutional Shares
    - K Shares
    - Service Shares
    - R Shares
    - BlackRock Shares

    Each of these share classes are only available for certain funds, and are sold without sales charges. Please refer to the Fund’s prospectus for details on each fund and share class.

    Institutional shares are offered to current owners of Institutional shares, institutional and individual retail investors with a minimum investment of $2 million (per fund) or clients of registered investment advisors who have $250,000 invested in the fund, certain qualified retirement plans and investors in selected investment programs.

    K shares are available to certain qualified record-keepers, defined benefit, defined contribution plans, institutions and individuals with a minimum initial investment of $5 million in the fund.

    Service shares are only available to certain financial institutions acting on behalf of their customers and certain other investors.

    R shares are offered only to certain large qualified retirement plans.

    BlackRock shares are offered to institutional investors, with a minimum investment of $5 million (per fund) or clients of registered investment advisors who have $250,000 invested in the fund, and certain fee-based programs and qualified employee benefit plans.

  • How can my client establish an automatic investment plan?

    To setup an Automatic Investment Plan for your client, download the Automatic Investment Plan (AIP) Application.

  • Can my client reinvest distributions received from his mutual fund investment?

    Your clients can buy additional shares of any fund by automatically investing any dividends and capital gains back into his fund account. Such purchases are made at the then-current net asset value, without sales charge, providing for additional compounding of investment dollars.

  • Where can my client learn more about investing in BlackRock closed-end funds?

    To help your client learn more about closed-end funds, download or order BlackRock's Guide to Investing in Closed-End Funds. To find detailed information, visit BlackRock's Closed-End Funds page.

  • Where can I find information about BlackRock open-end funds?

    Access BlackRock Open-End Funds page. After selecting a fund, you can review the fund's profile pages to learn about each fund's investment objective, strategy, performance, risks and fees. We also offer the Morningstar Fund Comparison Tool that allows you to compare funds side-by-side to determine which fund has the right characteristics to meet your clients' investment needs.

  • Where can I find more information about BlackRock's fund mergers and reorganizations as well as proxy voting information?
  • Will my client have to pay a sales charge when buying BlackRock funds?

    Upfront Sales Charge: If your clients purchase Investor A Shares, they will pay a front-end sales charge. Depending on the amount of Investor A shares purchased, the client may be eligible for a breakpoint discount.*

    Contingent Deferred Sales Charge (CDSC): If your client purchases Investor C Shares, the client may have to pay a CDSC if the shares are redeemed within one year of purchase. If your client had previously purchased Investor B Shares before the share class closed, a CDSC may still apply. Redemption of Investor A Shares purchased with the $1 million breakpoint may be subject to a CDSC if sold within 18 months of purchase.

    *Any client may be eligible for breakpoint discounts based on the size of his Investor A share purchase. Please refer to the Prospectus, Statement of Additional Information or contact your wholesaler.

  • Where can I find daily NAVs for BlackRock mutual funds?

    - To find a BlackRock mutual fund's daily NAV, visit the mutual fund performance page.
    - To find a BlackRock Closed-End Fund's NAV, visit the aggregate performance page.

  • Where can I find monthly and quarterly performance numbers?

    - To view monthly and quarterly performance, go to BlackRock Mutual Funds.
    - To view monthly and quarterly performance, go to BlackRock Closed-End Funds.

  • What is dollar cost averaging?

    Dollar cost averaging is an investment strategy that enables an investor to take advantage of market fluctuations. By investing a fixed dollar amount at regular intervals, regardless of share price changes, your client may lower his average share cost, helping to get the most value from an investment. Of course, dollar cost averaging does not assure a profit and does not protect against a loss in declining markets. Because dollar cost averaging involves continuous investment in securities regardless of changing prices, your client should consider his financial ability to continue purchases through periods of low price levels.

  • Where can I find ticker symbols for the BlackRock mutual funds?

    Click here to find a listing of NASDAQ ticker symbols for the BlackRock mutual funds.

Contact Us

If you have any questions please contact your BlackRock account:

Advisors: 877-ASK-1BLK (877-275-1255)
Investors: 800-441-7762

Investors should consider the investment objectives, risks, charges and expenses carefully before investing. For this and more information on BlackRock funds, please view a prospectus. The prospectus should be read carefully before investing.

The information on this web site is intended for U.S. residents only. The information provided does not constitute a solicitation of an offer to buy, or an offer to sell securities in any jurisdiction to any person to whom it is not lawful to make such an offer.

The information provided is not intended to be tax advice.  Investors should be urged to consult their tax professionals or financial advisors for more information regarding their specific tax situations.

* Not FDIC Insured * No Bank Guarantee * May Lose Value

©2016 BlackRock, Inc. All rights reserved. BLACKROCK, BLACKROCK SOLUTIONS, BUILD ON BLACKROCK, ALADDIN, iSHARES, iBONDS, iTHINKING, iSHARES CONNECT, FUND FRENZY, LIFEPATH, SO WHAT DO I DO WITH MY MONEY, INVESTING FOR A NEW WORLD, BUILT FOR THESE TIMES, the iShares Core Graphic, CoRI and the CoRI logo are registered and unregistered trademarks of BlackRock, Inc., or its subsidiaries in the United States and elsewhere. All other marks are the property of their respective owners.