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Welcome

Please choose one of the following options to enter the site. If you are not from Canada, please choose from a list of countries.

Individual Investor Investment Advisor Institutional Investor
Detailed explanation of investor types

Investment Advisor

I am registered or I represent an entity that is registered under the securities legislation of a jurisdiction of Canada either as (i) an investment dealer (in which case, I am also registered with the Investment Industry Regulatory Organization of Canada or Mutual Fund Dealers Association of Canada); or (ii) a portfolio manager. Alternatively, I am registered or I represent an entity organized in a foreign jurisdiction that is registered in a category that is analogous to (i) or (ii) above. I am a fiduciary.

 

Institutional Investor

I represent an organization or entity, including banks, insurance companies, governmental entities, investment funds, pension funds regulated by either the Office of the Superintendent of Financial Institutions (Canada) or a pension commission of a jurisdiction of Canada and/or any other entity, with net assets of at least $25 million. Alternatively, I am registered as an advising representative of a portfolio manager that manages portfolios for the above-mentioned institutional entities. I satisfy the eligibility criteria set forth in the Terms & Conditions.

 

Individual Investor

I manage my own portfolio.

READ THESE TERMS AND CONDITIONS ("TERMS") CAREFULLY BEFORE USING THE SERVICES DESCRIBED HEREIN. BY UTILIZING THE WEBSITE LOCATED AT www.blackrock.com/ca ("WEBSITE"), YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THAT YOU AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT AN AUTHORIZED USER OF THESE SERVICES AND YOU SHOULD NOT USE THIS WEBSITE.

 

BLACKROCK, INC. AND ITS SUBSIDIARIES (COLLECTIVELY, “BLACKROCK”) RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR REMOVE PORTIONS OF THESE TERMS AT ANY TIME FOR ANY REASON. WE SUGGEST THAT YOU REVIEW THESE TERMS PERIODICALLY FOR CHANGES. SUCH CHANGES SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING. YOU ACKNOWLEDGE THAT BY ACCESSING OUR WEBSITE AFTER WE HAVE POSTED CHANGES TO THESE TERMS, YOU ARE AGREEING TO THESE TERMS AS MODIFIED.

 

Disclaimer

Nothing contained on this Website constitutes tax, accounting, regulatory, legal, insurance or investment advice. Neither the information, nor any opinion, contained on this Website constitutes a solicitation or offer by BlackRock or its affiliates to buy or sell any securities, futures, options or other financial instruments, nor shall any such security be offered or sold to any person in any jurisdiction in which such offer, solicitation, purchase, or sale would be unlawful under the securities laws of such jurisdiction. Decisions based on information contained on this Website are the sole responsibility of the visitor. In exchange for using this Website, the visitor agrees to indemnify and hold BlackRock, its officers, directors, employees, affiliates, agents, licensors and suppliers harmless against any and all claims, losses, liability, costs and expenses (including but not limited to attorneys' fees) arising from your use of this Website, from your violation of these Terms or from any decisions that the visitor makes based on such information.

 

The investments and strategies discussed in the Website may not be suitable for all investors and are not obligations of BlackRock or its affiliates or guaranteed by BlackRock or its affiliates. BlackRock makes no representations that the contents are appropriate for use in all locations, or that the transactions, securities, products, instruments, or services discussed on this site are available or appropriate for sale or use in all jurisdictions or countries, or by all investors or counterparties. By making available information on the Website, BlackRock does not represent that any investment vehicle is available or suitable for any particular user. All persons and entities accessing the Website do so on their own initiative and are responsible for compliance with applicable local laws and regulations.

 

All investments involve risk and may lose value. The value of your investment can go down depending upon market conditions. Fixed income investments are subject to risk including interest rate, credit, market and issuer risk. Currency exchange rates may cause the value of an investment to go up or down. Alternative strategies involve higher risks than traditional investments, may not be tax efficient, and have higher fees than traditional investments; they may also be highly leveraged and engage in speculative investment techniques, which can magnify the potential for investment loss or gain. BEFORE ACQUIRING THE UNITS OF ANY INVESTMENT FUND BY PURCHASE OR EXCHANGE, IT IS YOUR RESPONSIBILITY TO READ THE FUND'S PROSPECTUS OR OFFERING MATERIALS.

 

This Website is for information purposes only and is not intended to be relied upon as a forecast, research or investment advice. The information on this Website does not constitute a recommendation, offer or solicitation to buy or sell any securities or to adopt any investment strategy. Although this material is based upon information that BlackRock considers reliable and endeavors to keep current, BlackRock does not assure that this material is accurate, current or complete, and it should not be relied upon as such. Any opinions expressed on this Website may change as subsequent conditions vary. Past performance is no guarantee of future results.

 

The information and services provided on this Website are provided "AS IS" and without warranties of any kind, either expressed or implied. To the fullest extent permissible pursuant to applicable law, BlackRock disclaims all warranties, including, but not limited to, any warranty of non-infringement of third-party rights and any implied warranties of merchantability and fitness for a particular purpose. BlackRock does not warrant, either expressly or impliedly, the accuracy or completeness of the information, text, graphics, links or other items contained on this Website and does not warrant that the functions contained in this Website will be uninterrupted or error-free, that defects will be corrected, or that the Website will be free of viruses or other harmful components. BlackRock expressly disclaims all liability for errors and omissions in the materials on this Website and for the use or interpretation by others of information contained on the Website.

 

Institutional Investors

An institutional investor will have access to certain information on this site that is not available to investment advisors or individual investors. In order to access information on this website that is addressed to institutional investors, you must qualify as one of the following:

 

1. a Canadian financial institution, or a Schedule III bank;
2. the Business Development Bank of Canada incorporated under the Business Development Bank of Canada Act (Canada);
3. a subsidiary of any person referred to in paragraph (a) or (b), if the person owns all of the voting securities of the subsidiary, except voting securities required by law to be owned by directors of that subsidiary;
4. a person registered under the securities legislation of a jurisdiction of Canada as an adviser, investment dealer, mutual fund dealer or exempt market dealer;
5. an individual registered or formerly registered under the securities legislation of a jurisdiction of Canada as a representative of a person referred to in paragraph (4) above;
6. the Government of Canada or a jurisdiction of Canada, or any crown corporation, agency or wholly owned entity of the Government of Canada or a jurisdiction of Canada;
7. a municipality, public board or commission in Canada and a metropolitan community, school board, the Comité de gestion de la taxe scolaire de l'île de Montréal or an intermunicipal management board in Québec;
8. a pension fund that is regulated by either the Office of the Superintendent of Financial Institutions (Canada) or a pension commission or similar regulatory authority of a jurisdiction of Canada or a wholly-owned subsidiary of such a pension fund;
9. a person, other than an individual or investment fund, that has net assets of at least $25,000,000 as shown on its most recently prepared financial statements;
10. an investment fund if one or both of the following apply:
i. the fund is managed by a person or company registered as an investment fund manager under the securities legislation of a jurisdiction of Canada;
ii. the fund is advised by a person or company authorized to act as an adviser under the securities legislation of a jurisdiction of Canada;
11. an investment fund that distributes or has distributed securities under a prospectus in a jurisdiction of Canada for which the regulator or, in Québec, the securities regulatory authority, has issued a receipt;
12. a trust company or trust corporation registered or authorized to carry on business under the Trust and Loan Companies Act (Canada) or under comparable legislation in a jurisdiction of Canada, acting on behalf of a fully managed account managed by the trust company or trust corporation, as the case may be;
13. a person acting on behalf of a fully managed account managed by that person, if that person (i) is registered or authorized to carry on business as an adviser or the equivalent under the securities legislation of a jurisdiction of Canada or a foreign jurisdiction, and (ii) in Ontario, is purchasing a security that is not a security of an investment fund;
14. a registered charity under the Income Tax Act (Canada) that, in regard to the trade, has obtained advice from an eligibility adviser or an adviser registered under the securities legislation of the jurisdiction of the registered charity to give advice on the securities being traded;
15. an entity organized in a foreign jurisdiction that is analogous to any of the entities referred to in paragraphs (a) to (d) or paragraph (i) in form and function;
16. a person in respect of which all of the owners of interests, direct, indirect or beneficial, except the voting securities required by law to be owned by directors, are persons that are accredited investors;
17. a person or company acting on behalf of a managed account managed by the person or company, if the person or company is registered or authorized to carry on business as an adviser or the equivalent under the securities legislation of a jurisdiction of Canada or a foreign jurisdiction; or
18. a person that is recognized or designated by the securities regulatory authority, or, except in Ontario and Québec, the regulator as an accredited investor.

 

If you do not qualify under one of the preceding categories, you are not permitted to access the institutional investor section of this website.

 

Fund Disclosures

iShares® ETFs, BlackRock mutual funds and Big Bank Big Oil Split Corp. are managed by BlackRock Asset Management Canada Limited.  Commissions, trailing commissions, management fees and expenses all may be associated with investing in iShares ETFs.  Please read the relevant prospectus before investing.  The indicated rates of return are the historical annual compounded total returns including changes in unit value and reinvestment of all distributions and do not take into account sales, redemption, distribution or operational charges or income taxes payable by any securityholder that would have reduced returns.  The funds are not guaranteed, their values change frequently and past performance may not be repeated.  Tax, investment and all other decisions should be made, as appropriate, only with guidance from a qualified professional.   

 

The iShares Premium Money Market ETF (CMR) is managed by BlackRock Asset Management Canada Limited.  Commissions, trailing commissions, management fees and expenses all may be associated with investing in the fund.  Please read the relevant prospectus before investing.  Fund securities are not covered by the Canada Deposit Insurance Corporation or by any other government deposit insurer.  There can be no assurances that the fund will be able to maintain its net asset value per security at a constant amount or that the full amount of your investment in the fund will be returned to you.  The fund is not guaranteed, its value changes frequently and past performance may not be repeated. Tax, investment and all other decisions should be made, as appropriate, only with guidance from a qualified professional. 

 

The funds are not insured by the Canadian Deposit Insurance Corporation or any other entity.

 

Important information about each of the funds is contained in their current applicable prospectus and should be read before investing. Copies of the prospectuses may be obtained from dealers who may lawfully offer the funds in your province or territory. You are able to download the relevant prospectus by clicking here

 

The content of this site is meant to inform investors, potential investors and their intermediaries, and does not constitute an offer or a solicitation to anyone in the United States of America, United Kingdom or in any other jurisdiction in which such an offer or solicitation is not authorized or to any person to whom it is unlawful to make such an offer or solicitation.  The Canadian iShares ETFs are not registered under the securities laws of the United States of America, the United Kingdom or any other jurisdiction outside of Canada.  In Canada, the funds are available for purchase by investors resident only in those provinces and territories where they may legally be purchased.

 

Rates of return shown in this site are used only to illustrate the effects of the compound growth rate and are not intended to reflect future values of the iShares ETFs or returns on investment in the iShares ETFs.

 

Projections and examples (including calculations used therein) are for illustrative purposes only and are not guaranteed to be accurate or complete. The data and calculations contained in the "Brokers and Dealers" section, as applicable, are believed to be accurate, but no assurance can be given in this regard.

 

Trademarks, Copyrights and Other Intellectual Property

The content contained on this Website is owned or licensed by BlackRock and its third-party information providers and is protected by applicable copyrights, trademarks, service marks, and/or other intellectual property rights. Such content is solely for your personal, non-commercial use. Accordingly, you may not copy, distribute, modify, post, frame or deep link this Website, including any text, graphics, video, audio, software code, user interface design or logos. You may download material displayed on this Website for your personal use provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, repost, or use the content of this Website for public or commercial purposes, including all text, images, audio, and video, without BlackRock's written permission. Modification or use of the materials for any other purpose violates BlackRock's intellectual property rights.

 

All trademarks, service marks, trade names, and logos displayed on this Website are proprietary to BlackRock and/or their respective owners. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this Website without the written permission of BlackRock or such other third party that may own the trademark displayed on this Website. Your use of the trademarks displayed on this Website, except as provided herein, is strictly prohibited.

 

The use of the images displayed on this Website by you, or anyone else authorized by you, is prohibited. Any unauthorized use of the images may violate copyright laws, trademark laws, and the laws of privacy and publicity, and communications, as well as other regulations and statutes. If you download any information from this Website, you agree that you will not copy it or remove or obscure any copyright or other notices or legends contained in any such information.

 

Links to Other Websites

BlackRock may establish links between this Website and one or more websites operated by third parties. BlackRock has no control over any such other websites, the contents therein or the products/services offered. The existence of any such links shall not constitute an endorsement of, or representation or warranty by BlackRock regarding such websites, the contents of the websites, the products or services of the websites or the operators of the websites. Your access to and use of such linked websites is governed by the terms of use and privacy policies of those sites, and shall be at your own risk. BlackRock disclaims responsibility for the privacy policies and customer information practices of third-party internet websites hyperlinked from our Website.

 

Links to BlackRock from Other Websites 

You shall not display hyperlinks on your websites to any website owned or operated by BlackRock. If you desire to display on your website a hyperlink to a BlackRock website, you must enter into a written agreement with BlackRock governing such display. Access to any BlackRock website does not authorize you to use any of BlackRock's names, logos, trademarks or copyrighted material, and you agree not to do so without BlackRock's express written consent. Requests to display hyperlinks on your websites to BlackRock websites should be e-mailed to webmaster@blackrock.com.

 

Transmissions to and From this Website

Electronic communications can be intercepted by third parties and, accordingly, transmissions to and from this Website may not be secure. Communications to BlackRock, particularly those containing confidential information, may be sent by mail to: BlackRock, Inc., 40 East 52nd Street, New York, NY 10022, Attn: Webmaster. BlackRock shall be free to use, for any purpose, any ideas, concepts, know-how, or techniques provided by a website user to BlackRock through this Website. You acknowledge and agree that BlackRock has granted you limited access to the specific files pertaining to the BlackRock Funds ("Approved Files"), and you agree not to attempt to access computer files other than the Approved Files. BlackRock makes no warranty to you regarding the security of the Website, including with regard to the ability of any unauthorized persons to access information received or transmitted by you through or from the Website. BlackRock reserves the right to cease providing, or to change, this Website and content of such information (or any portion or feature thereof) at any time or frequency and without notice.

 

Account and Transaction Information on this Website

Certain BlackRock clients may access account information, including transactions, through this Website. Account information is unaudited unless noted otherwise, may be based on estimates. Do not make any investment decisions based on such information as it is subject to change.

 

Privacy Policy

Please review our Privacy Policy, which is a part of this Agreement and hereby incorporated by reference, to learn about our information collection practices and the measures we take to preserve the privacy and security of your information. 

 

Jurisdiction and Governing Law

The information provided on this Website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject BlackRock or its affiliates to any registration requirement within such jurisdiction or country. Each investment product and service referred to on this Website is intended to be made available to only U.S. residents. This Website will not be considered a solicitation for or offering of any investment product or service to any person in any jurisdiction where such solicitation or offering would be illegal.

 

The laws of the State of New York govern these Terms without regard to conflict of law provisions. If you take legal action relating to these Terms, you agree to file such action only in the New York State Supreme Court located in New York, NY, or the United States District Court for the Southern District of New York, and you consent and submit to the personal jurisdiction of those courts for the purpose of litigating any action with BlackRock, its affiliates or with any funds referenced in this site.

 

Limitation of Liability

BLACKROCK AND ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, TRADING LOSSES OR DAMAGES THAT RESULT FROM USE OR LOSS OF USE OF THIS WEBSITE), EVEN IF BLACKROCK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, INCLUDING, WITHOUT LIMITATION, FROM THE USE OR ATTEMPTED USE OF THIS WEBSITE OR ANOTHER LINKED WEBSITE.

 

IF YOU LIVE IN A STATE THAT DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR IF YOU ACCESS THE WEBSITE SOLELY THROUGH AN ARRANGEMENT WITH YOUR EMPLOYER OR PLAN SPONSOR, SOME OR ALL OF THESE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

 

Timeliness of Content

All content on this Website is presented only as of the date published or indicated, and may be superseded by subsequent market events or for other reasons. In addition, you are responsible for setting the cache settings on your browser to ensure you are receiving the most recent data.

 

Prohibited Uses

Except as otherwise stated in these Terms or as expressly authorized by BlackRock in writing, you may not:

• Use this Website in any manner that could damage or overburden any BlackRock server, or any network connected to any BlackRock server, as all servers have limited capacity and are used by many people;

• Use this Website in any manner that would interfere with another party's use of the Website;

• Include the term "BlackRock", “iShares” or any BlackRock trademark or executive's name, or any variation of the foregoing, as a meta-tag, hidden textual element;

• Use any robot, spider, intelligent agent, other automatic device, or manual process to search, monitor or copy this Website or the reports, data, information, content, software, products services, or other materials on, generated by or obtained from this Website, whether through links or otherwise (collectively, "Materials"), without BlackRock's permission, provided that generally available third-party web browsers may be used without such permission; or

• Use this Website or the Materials in any manner that could create impression of affiliation, sponsorship or endorsement by BlackRock.

 

Password Security and Notification

Certain parts of the Website are protected by passwords or require a login and are restricted to authorized users only. You may not obtain unauthorized access to such parts of the Website, or to any other protected materials or information, through any means not intentionally made available by BlackRock for your specific use. If you have a Personal Identification Number (PIN) for access to non-public areas of the Website, you are solely responsible for all activities that occur in connection with your PIN. Accordingly, you should take all reasonable steps to protect the confidentiality of your PIN. Notify BlackRock immediately if you become aware of any disclosure, loss, theft or unauthorized use of your PIN.

 

Unauthorized Use of Content

You agree to defend, indemnify and hold harmless BlackRock, its affiliates and each of their respective officers, directors, members, partners, managers and employees against any losses, damages, claims, liabilities and costs (including reasonable attorneys’ fees) to the extent resulting from or arising out of any unauthorized or otherwise inappropriate use of any of the content of this Website attributable to you or which occurs through the use of your ID.

 

System Outages and Incomplete Transmissions

Internet software or transmission problems may produce inaccurate or incomplete copies of information and materials that may be downloaded and displayed on a user's computer. BlackRock is not liable for any damages, changes, or omissions that occur during transmission of information and materials.

 

Termination

BlackRock may terminate your access to the Website for any reason, without prior notice.

 

Waiver

No waiver by BlackRock of any right under or term or provision of these Terms will be deemed a waiver of any other right, term, or provision of these Terms at the time of such waiver or a waiver of that or any other right, term, or provision of these Terms at any other time.

 

Integration and Severability

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

 

The preceding Terms of use represent the entire agreement between BlackRock and the user relating to the subject matter herein.

 

BlackRock is an equal opportunity employer committed to diversity in the workplace.

 

Dated: August 2014

© 2014 BlackRock, Inc. All rights reserved. BLACKROCK and iSHARES are registered and unregistered trademarks of BlackRock, Inc. or its subsidiaries in the United States and elsewhere. All other trademarks are those of their respective owners.

BLACKROCK ASSET MANAGEMENT CANADA LIMITED
PRIVACY POLICY
August 2013

 

BlackRock Asset Management Canada Limited (“BlackRock Canada”) and its affiliates (collectively, “BlackRock”) are concerned about the protection of personal information of its “clients” (as hereinafter defined). This policy sets out a set of principles respecting the manner in which BlackRock protects the privacy of clients resident in Canada.

 

INTRODUCTION
This policy addresses two broad issues: the way BlackRock Canada collects, uses, discloses and protects personal information; and the right of clients to have access to personal information about themselves and, if necessary, to have the information corrected. Ten interrelated principles form the basis of the policy. Each principle is accompanied by a commentary that elaborates on the principle.

 

The policy:
1. Provides principles for the management of personal information; and
2. Specifies the minimum requirements for the adequate protection of personal information held by BlackRock Canada.

 

SUMMARY OF BLACKROCK’S PRIVACY PRINCIPLES
Ten interrelated principles form the basis of this policy. Each principle must be read in conjunction with the accompanying commentary.
1. Accountability. BlackRock Canada is responsible for personal information under its control and shall designate an individual or individuals who are accountable for BlackRock Canada’s compliance with the following principles.
2. Identifying Purposes. The purpose(s) for which personal information is collected shall be identified by BlackRock to the client at or before the time the information is collected.
3. Consent. The knowledge and consent of the client are required for the collection, use, or disclosure of personal information, except for legal or security reasons.
4. Limiting Collection. The collection of personal information shall be limited to that which is necessary for the purposes identified by BlackRock. Information shall be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention. Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the client or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
6. Accuracy. Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
7. Safeguards. Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
8. Openness. BlackRock Canada shall make readily available to clients specific information about its policies and practices relating to the management of personal information.
9. Client Access. Upon request, a client shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. A client shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging Compliance. A client shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for BlackRock Canada’s compliance.

 

1. SCOPE
1.1. This policy describes the minimum requirements for the protection of personal information. Any applicable legislation must be considered in implementing these requirements.
1.2. This policy applies to personal information relating to “clients” as defined in Section 2.
1.3. The objective of this policy is to assist BlackRock Canada and all of its employees in developing and implementing policies and practices to be used when managing personal information.

 

2. DEFINITIONS
The following definitions apply in this policy:

 

client” – persons resident in Canada about whom BlackRock collects personal information in carrying out its business; and includes persons who have dealt with or intend to deal with BlackRock, and any other person resident in Canada who has contacted BlackRock and provided his or her own personal information to BlackRock.

 

collection” -- the act of gathering, acquiring or obtaining personal information from any source, including from third parties, by any means.

 

corporate client” – clients other than individuals. Without limiting the foregoing this includes clients resident in Canada and structured as corporations, partnerships, joint ventures, trusts, associations, unincorporated organizations, governmental authorities or any other entity recognized by law.

 

consent” -- voluntary agreement with what is being done or proposed. Consent can be either express or implied. Express consent is given explicitly, either orally or in writing. Express consent is unequivocal and does not require any inference on the part of BlackRock. Implied consent arises where consent may reasonably be inferred from the action or inaction of the client.

 

control” -- BlackRock controls personal information if the personal information is in the possession of BlackRock or a person to whom BlackRock has disclosed the personal information, excluding a person to whom such disclosure was required by law.

 

disclosure” -- making personal information available to others outside BlackRock.

 

person” -- shall be broadly interpreted and includes an individual, corporation, partnership, joint venture, trust, association, unincorporated organization, any governmental authority or any other entity recognized by law.

 

personal information” -- information about an identifiable client (if that client is an individual) or information about an identifiable individual acting on behalf of a corporate client but does not include the name, title or business address or telephone number of an employee, officer, trustee or other representative of a corporate client.

 

Commentary. This definition of “personal information” includes information about an individual client or about any other individual if the client or other individual is identifiable as the subject of the information, but does not include aggregate information that cannot be associated with a specific client or individual. "Personal information" may include, but is not limited to, an individual's name, social insurance number, address, telephone number, e-mail address, date of birth, family status, marital status, occupation, assets, investments, liabilities, income and, credit rating.

 

use” -- treatment and handling of personal information within BlackRock.

 

3. GENERAL REQUIREMENTS
3.1. The ten principles that make up this policy are interrelated.
3.2. Each principle is followed by a commentary. The commentaries are intended to help employees of BlackRock Canada understand the significance and the implications of the principles.
3.3. Prescriptive language used herein (that is, words like “shall” or “must”) are requirements. The use of the word “should” indicates a recommendation.
3.4. Use of the singular does not exclude the plural (and vice versa) when the sense allows.

 

4. PRINCIPLES

 

4.1. Accountability
BlackRock Canada is responsible for personal information under its control and for establishing and implementing policies and practices for the appropriate collection, retention and use of the personal information.

 

4.1.1. BlackRock Canada’s senior management committee or BlackRock Canada’s Chief Compliance Officer shall designate one or more individuals who shall be accountable for BlackRock’s compliance with the principles set out in the policy (the “Responsible Individuals”). The identity of the Responsible Individuals shall be available to BlackRock Canada employees and clients upon request.

 

4.1.2. BlackRock Canada is responsible for personal information in its possession, custody or control, including information that has been transferred to a third party for processing. Prior to disclosing any personal information to any third party, BlackRock Canada shall use contractual or other means to provide a comparable level of protection while the personal information is in the possession, custody or control of a third party. Prior to the release of any personal information to a third party, a Responsible Individuals shall be consulted to ensure appropriate levels of protection are in place, to the extent necessary.

 

4.1.3. The Responsible Individual shall coordinate the implementation of policies and practices to give effect to the principles, including:
4.1.3.1. implementing procedures to protect personal information; and
4.1.3.2. establishing procedures to receive and respond to complaints and enquiries;

 

4.2. Identifying Purposes

The purposes for which personal information is collected shall be identified to the client by BlackRock Canada before or at the time the information is collected.

 

4.2.1. The purposes for which personal information is collected shall be documented by the person collecting such information in order to comply with this policy.
4.2.2. Identifying the purposes for which personal information is collected at or before the time of collection allows BlackRock Canada to determine the information it needs to collect to fulfill these purposes. Clause 4.4 requires BlackRock Canada to collect only that information necessary for the purposes that have been identified.
4.2.3. The identified purposes should be specified at or before the time of collection to the client from whom the personal information is collected. Depending upon the way in which the information is collected, this can be done orally or in writing. An application form, pamphlet, website notice or other suitable media, for example, may give notice of the purposes for which personal information is being collected.
4.2.4. When personal information that has been collected is to be used for a purpose not previously identified, the new purpose shall be identified before use. Unless the new purpose is required by law, the consent of the client is required before personal information can be used for that purpose.
4.2.5. Employees collecting personal information should be able to explain to clients or other identifiable individuals, the purposes for which the information is being collected.

 

4.3. Consent
The knowledge and consent of the client are required for the collection, use, or disclosure of personal information, except as provided in this Principle.


Commentary: In certain circumstances, express consent need not be obtained from a client before such client’s personal information is collected, used, or disclosed. For example, legal or security reasons may make it impossible or impractical to seek consent. In addition, BlackRock Canada may not be able to seek consent because it does not have a direct relationship with the client. However, when most information is being collected (including financial information) BlackRock Canada must obtain express consent from the client.

 

4.3.1. Consent is not required for the collection, use and disclosure of personal information for legal or security reasons such as the collection of personal information for the detection and prevention of fraud or compliance with subpoenas, search warrants, and other court, regulatory or government orders, where obtaining consent might defeat the purpose of collecting the information.
4.3.2. Consent is required for the collection of personal information and the subsequent use or disclosure of this information. Consent must be obtained for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when a new purpose for previously gathered information is identified).
4.3.3. The principle requires “knowledge and consent”. Reasonable effort shall be made to ensure that the client is advised of the purposes for which the personal information will be used. To make the consent meaningful, the purposes must be stated in such a manner that the individual can reasonably understand how the personal information will be used or disclosed. In obtaining consent, the reasonable expectations of the client or other identifiable individual are also relevant.
4.3.4. Clients shall not be required, as a condition of the supply of a product or service, to consent to the collection, use, or disclosure of personal information beyond that required to fulfill the explicitly specified purposes. The client must be informed of all information requirements that are related to the product or service. Doing so ensures that a specified, explicit and legitimate purpose has been identified for the client. As a result, BlackRock can then refuse to deal with a client who will not consent to the collection, use and disclosure of the personal information for the specified, explicit and legitimate purpose. For example, laws may require BlackRock Canada to obtain certain personal information so as to carry out its responsibilities to its clients. If this personal information is not obtained, BlackRock Canada cannot determine the suitability of investments and, therefore, cannot provide the investment advice sought by the client. Consent shall not be obtained through deception.
4.3.5. The form of the consent sought by BlackRock Canada may vary, depending upon the circumstances and the type of personal information. In determining the form of consent to use, BlackRock Canada shall take into account the sensitivity of the personal information. Although most personal information obtained by BlackRock Canada is considered to be sensitive, any personal information can be sensitive, depending on the context. A client at the time of providing any personal information and upon completion of an investment management agreement/transition agreement must be advised as to the specific uses and by whom the personal information given in such form may be used. At such time, the client must expressly consent to such uses. The degree of specificity of such description may vary depending upon the personal information shared. For example, if only the name and address is given out to affiliates of the BlackRock entity receiving the information for the purposes of mailing generic marketing materials, then less specificity is required. On the other hand, if it is intended that personal information is used to create targeted, personally tailored marketing materials then greater specificity would be required. BlackRock should generally seek express consent of the client or identifiable individual to the collection, use and disclosure of personal information about that individual.
4.3.6. Consent can also be given by an authorized representative (such as a corporate officer, trustee legal guardian or a person having power of attorney).
4.3.7. Clients can give consent in many ways. For example:
4.3.7.1. an application form may be used to seek consent, collect personal information, and inform the client of the use that will be made of the personal information. By completing and signing the form, the client is giving consent to the collection and the specified uses;
4.3.7.2. a check-off box may be used to allow clients to request that certain or all personal information not be given to third parties. Clients who do not check the box are assumed to consent to the transfer of this personal information to third parties for specified purposes;
4.3.7.3. consent may be given orally when personal information is collected over the telephone, provided that BlackRock reasonably verifies the identity of the person giving consent over the telephone;
4.3.7.4. consent may be given at the time that clients request or use a product or service; or
4.3.7.5. consent may be given electronically over the Internet or by other electronic means, if the client can be reliably identified as the source of such consent.
4.3.8. A client may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. BlackRock Canada shall inform the client of the implications of such withdrawal. Absent any such withdrawal, consent is valid for the length of time needed to achieve the identified purposes.

 

4.4. Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes
identified by BlackRock. Information shall be collected by fair and lawful means.

 

4.4.1 BlackRock Canada shall not collect personal information indiscriminately. Both the amount and the type of information collected shall be limited to that which is necessary to fulfil the purposes identified. BlackRock Canada may obtain personal information from clients through hard copy, electronic or other means, but also from other sources, including but not limited to investment dealers, custodians or other third parties who represent that they have the right to disclose the information. BlackRock Canada shall collect personal information from third parties only with the consent of the client or identifiable individual concerned, unless the collection is clearly in the interests of the individual and consent cannot be obtained in a timely way, it is reasonable to expect that the collection with the knowledge of the client or identifiable individual would compromise the availability or accuracy of the information and the collection is reasonable for purposes relating to investigating a breach of an agreement or a contravention of law, or the information is publicly available and is specified by the regulations to the Personal Information Protection and Electronic Documents Act. BlackRock Canada shall specify the type of information collected as part of its information-handling policies and practices in accordance with the Openness principle (Clause 4.8).


Commentary. Personal information should only be collected if necessary. For example, BlackRock Canada may collect personal information in order to satisfy its obligation to know its clients. To satisfy that obligation, they will collect information about a client’s financial situation and, if applicable, relevant personal data, such as family size and SIN number, in order to comply with the requirements of Canada Revenue Agency. However, there is no need to obtain a health card number or information about the client’s political affiliations.


Commentary. These requirements apply not only to documents such as a client’s account application form or investment management agreement, but also to notes or memoranda maintained by BlackRock Canada made as a result of discussions and correspondence with the client.


Commentary. The requirement to specify information requires that disclosure be made to clients of BlackRock Canada’s policy on the collection and retention of personal information. This disclosure could be by way of a statement in the client’s account application form. Alternatively, it could be by way of a separate disclosure document given to the client with provision made for the client to consent to the proposed use or such disclosure could be posted on BlackRock’s websites if the client could be reasonably expected to review it there. If changes are proposed to be made in the use or retention of personal information to which the client has consented (for example, in order to market new products or as a result of a proposal to share data because of new strategic alliances), then a new, revised disclosure document should be provided and a new consent obtained.

 

4.4.2 The requirement that personal information be collected by fair and lawful means is intended to prevent BlackRock Canada from collecting information by misleading or deceiving clients about the purpose for which information is being collected. This requirement implies that consent with respect to collection must not be obtained through deception.


Commentary. Note that the use of personal information for financial profiling, without having previously disclosed to the client that the information would be used for that purpose, would not preclude such use, provided any personal identifying data was not included in the undisclosed use. For example, use of financial information to generate statistics about a typical investor profile.

 

4.5. Limiting Use, Disclosure & Retention
Personal information shall not be used or disclosed for purposes other than those for which the
information was collected, except with the consent of the client or as required by law. Personal
information shall be retained only as long as necessary for the fulfillment of those purposes.

 

4.5.1 There are situations specific to the investment management business where investment funds, investment fund management companies, dealers and service providers will disclose personal information that is necessary in the course of providing their services to or on behalf of clients. For example, personal information may be disclosed to:
(a) Information Services Providers: members of the investment funds industry for the purposes of providing tax statements, client statements and fulfilling orders;
(b) Fund Services Providers: businesses that provide other goods and services to funds, fund management companies and dealers and/or their clients, such as data processors and record keepers; and
(c) Fund Intermediaries: intermediaries such as trustees and custodians. Only the personal information necessary for these services will be provided by BlackRock to these service providers. Every such disclosure shall be made subject to the protection measures specified below in clause 4.7.3 of this policy.


Commentary. Databases provided to third parties by BlackRock Canada should be limited to personal information required in order for the third party service provider to provide the specified services; otherwise, the consent to such sharing of information will have to be more explicit. For example, “any information we collect may be shared with our service providers” versus “information required for tax reporting may be shared with third parties engaged to provide tax reporting”.


Commentary. The process by which BlackRock Canada receives client consent must include a mechanism which permits a client to indicate that the client does not consent to the sharing of information for collateral purposes, i.e. to market other products, as opposed to satisfying BlackRock’s “know your client” obligations.


Commentary. Where a client objects to the sharing or use of personal information, the systems upon which BlackRock Canada relies must permit the tracking of any restrictions or such sharing or use, i.e. the personal information must be “bonded” to the specific use so that it will not be included in databases used for collateral purposes. Note that information shared with third party service providers must similarly provide for such “bonding”.

 

4.5.2 Prior to using personal information for a new purpose, BlackRock Canada shall document this purpose.


Commentary. Entering into a new line of business may require that BlackRock Canada obtain new client consent to the sharing of personal information. For example, BlackRock Canada may obtain personal information about investors for the purposes of the administration of its clients’ accounts. If BlackRock Canada determined to enter into a strategic alliance with a financial service conglomerate which offers a broad range of products and services, BlackRock Canada would be required to obtain a new consent before personal information is shared with the financial conglomerate for marketing the latter’s products and services.


4.5.3 It is an objective of BlackRock Canada to develop guidelines and implement procedures with respect to the retention of personal information. These guidelines should include minimum and maximum retention periods. Personal information that has been used to make a decision about a client shall be retained long enough to allow the client access to the information after the decision has been made. There may be legislative requirements with respect to retention periods and counsel should be consulted as to these retention periods.
4.5.4 Personal information that is no longer required to fulfil the identified purposes should be destroyed, erased or made anonymous. BlackRock Canada should develop guidelines and implement procedures to govern the destruction of personal information, subject to legal and practical considerations relating to the destruction of archived information.

 

4.6. Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.


Commentary: The purpose of Principle 6 is to strike a balance between repeated and frequent inquiries relating to BlackRock Canada’s clients’ personal information and the clients’ expectation that BlackRock Canada is acting upon personal information that is accurate, complete and up-to-date.

 

4.6.1 The extent to which personal information shall be accurate, complete and up-to-date will depend upon the use of information, taking into account the interests of the client. Information shall be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about the client.


Commentary: At some point, personal information of a client collected by BlackRock Canada will become stale. BlackRock Canada should establish procedures to ensure that personal information of its clients is reviewed and updated on a regular basis, depending on the nature of the actual use of such information. For example, it would be appropriate to verify mailing addresses for the purpose of delivering materials mandated by law. However, it would not be appropriate to update such information solely for the purpose of delivering marketing materials. Similarly, it would be inappropriate to update financial information of a client for the sole purpose of marketing BlackRock Canada’s products, but it would be appropriate to update such information for the purpose of determining the appropriateness of a client’s particular investment.

 


Commentary: In order to ensure that clients are not contacted more frequently than is necessary,
BlackRock Canada’s update procedures relating to personal information should restrict to a minimum the gathering of personal information directly from clients.

 


Commentary: The procedures instituted by BlackRock Canada to keep personal information of its clients up-to-date shall also apply to information collected and properly disclosed to third parties. BlackRock should promptly notify such third parties of any change in the personal information previously delivered if such notification is appropriate.

 

4.6.3 Personal information that is used on an on-going basis, including information that is disclosed to third parties, should generally be accurate and up-to-date, unless limits to the requirement for accuracy are clearly set out.
4.6.2 BlackRock Canada shall not routinely update personal information, unless such a process is necessary to fulfill the purposes for which it was collected.

 

4.7. Safeguards
Personal information shall be protected by security safeguards appropriate to the sensitivity of
the information.

 

4.7.1 The security safeguards shall protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. BlackRock Canada shall protect personal information regardless of the format in which it is held.


Commentary. The protection of personal information by security safeguards required under Principle 7 begins with an assessment of all information received by, flowing through, or released by BlackRock Canada. In assessing all such information, BlackRock Canada must identify that information which is “personal information”.


4.7.2 The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the information, and the method of storage. More sensitive information should be safeguarded by a higher level of protection.
4.7.3 The methods of protection should include:
(a) physical measures, for example, locked filing cabinets and restricted access to offices;
(b) organizational measures, for example, security clearances and limiting access on a “need-to- know” basis;
(c) technological measures, for example, the use of passwords and encryption; and
(d) contractual measures, for example, the use of non-disclosure agreements with third parties to which BlackRock Canada discloses personal information.
4.7.4 BlackRock Canada shall be responsible for making the importance ofmaintaining the confidentiality of personal information known to its agents, employees and any relevant third parties.
4.7.5 Care shall be used in the disposal or destruction of personal information, to prevent unauthorized parties from gaining access to the information.


4.8. Openness
BlackRock Canada shall make readily available to clients specific information about its policies and practices relating to the management of personal information.


4.8.1 BlackRock Canada shall be open about its policies and practices with respect to the management of personal information. Clients shall be able to acquire information about BlackRock Canada’s policies and practices without unreasonable effort. This information shall be made available in a form that is generally understandable.
4.8.2 The information made available shall include:
(a) the name or title and address of the person who is accountable for BlackRock Canada’s policies and practices (or how to obtain that information) and to whom complaints or inquiries can be forwarded;
(b) the means of gaining access to personal information held by BlackRock Canada;
(c) a description of the type of personal information held by BlackRock Canada, including a general account of its use; and
(d) a copy of any brochures or other information that explain BlackRock Canada’s policies, standards, or codes; and
4.8.3 BlackRock Canada may make information on its policies and practices available in a variety of ways. The method chosen depends on the nature of the relevant business and other considerations. For example, BlackRock Canada may choose to make brochures available in its place of business, mail information to its customers, provide online access, or establish a toll-free telephone number.

 

4.9. Client Access
Upon request, a client shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. A client shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.


Commentary: In certain situations, BlackRock Canada may not be able to provide access to all the personal information it holds about a client. Exceptions to the access requirement should be limited and specific. The reasons for denying access should be provided to the client upon request. Exceptions may include prohibitive cost, personal information that contains references to other clients, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.

 

4.9.1 BlackRock Canada shall respond to a written request for client access with due diligence and in any case not later than 30 days after receipt of the request or any permitted extension by informing the client whether or not BlackRock holds personal information about the client. The client shall be allowed access to this information unless to do so would (1) reveal personal information about a third party, (2) breach a solicitor-client privilege, (3) potentially threaten the life or security of another individual, (4) disclose personal information collected to investigate a breach of an agreement or contravention of law, or (5) reveal information generated in the course of a dispute resolution process. In addition, BlackRock Canada shall provide an account of the use that has been made or is being made of this information and an account of the third parties to which it has been disclosed. If such a request is denied, the client shall have the right to be given reasons for the denial.
4.9.2 Before BlackRock Canada provides an account of the existence, use, and disclosure of personal information of a particular client, the client may be required to provide sufficient information to permit BlackRock Canada to provide an account of the existence, use and disclosure of personal information. The information provided shall only be used for this purpose.
4.9.3 Any account of third parties to which BlackRock Canada has disclosed personal information about a client should be as specific as possible. When it is not possible to provide a list of the organizations to which information about a client has actually been disclosed, a list of organizations to which such information may have been disclosed shall be provided to the client.
4.9.4 The requested information shall be provided or made available in a form that is generally understandable. For example, if abbreviations or codes are used to record information or other industry, or company-specific terminology, an explanation shall be provided. Access to personal information shall be given in an alternative format, such as to an individual with a sensory disability, if conversion into that format is reasonable and necessary in order for the individual to exercise rights of access.
4.9.5 When a client successfully demonstrates the inaccuracy or incompleteness of personal information, the information will be amended as required. Depending upon the nature of the information challenged, amendment could involve the correction, deletion or addition of information. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
4.9.6 When a challenge is not resolved to the satisfaction of the client, the substance of the unresolved challenge shall be recorded. When appropriate, the existence of the unresolved challenge shall be transmitted to third parties having access to the information in question.


Commentary. The following steps should be considered to ensure compliance with Principle 9:
1. Conduct a review of all personal information held, its use and the third parties that receive this
information.
2. Create policies and procedures that cover:
(i) What information is to be disclosed to clients upon request;
(ii) All exceptions and circumstances in which information should be withheld;
(iii) Process for clients to request access to their personal information;
(iv) How the information is to be communicated (verbal, letter, fax, e-mail) to the client and what if any explanatory information should accompany the correspondence;
(v) Which senior officer of the firm is responsible for resolving disputes with clients over the accuracy or completeness of their personal information;
(vi) Response time that is expected for inquiries of this nature; and
(vii) Escalation procedures in the case of disputes.
3. Identification of a specific individual or department to maintain a database or file of all
disputes and the final outcome whether resolved or unresolved. Particular attention should be
paid to those disputes that remain unresolved.
4. Creation of specific literature to inform clients of the right to access their personal information
and the process to do so. If appropriate, this disclosure can be incorporated in existing client
literature (e.g. prospectus)
5. Annual review of the unresolved disputes to determine if common issues exist such that
changes to the policies and procedures should be considered.
6. Annual review and update of the policies and procedures.

 

4.10. Challenging Compliance
A client shall be able to address a challenge concerning compliance with the above principles to
the designated individual or individuals accountable for BlackRock Canada’s compliance.

 

4.10.1 The individual accountable for BlackRock Canada’s compliance is discussed in Clause 4.1.1.
4.10.2 Procedures should be put in place to receive and respond to complaints or inquiries about BlackRock Canada’s policies and practices relating to the handling of personal information. The complaint procedures should be easily accessible and simple to use. Initial complaints from investors in BlackRock Canada’s retail investment funds should be directed to the iShares Call Centre, 1-866-iShares (1-866-474-2737). Initial complaints from “institutional” clients or their employees, officers, etc. should be directed to the Client’s client representative and, if not resolved, elevated to the accountable individual.
4.10.3 BlackRock Canada shall inform clients who make inquiries or lodge complaints of the existence of relevant complaint procedures. A range of these proceduresmay exist. For example, the Investment Industry Regulatory Organization of Canada (“IIROC”) or securities regulators may accept complaints about the personal information handling practices of any BlackRock companies they regulate.


Commentary. Client relationship staff should be knowledgeable as to how a complaint should be initiated so that the information can be relayed to the client. Once initiated, confirmation of receipt of the complaint should be sent to the client. The individual(s) handling the complaint should inform the client of the procedure that will take place. This information could be delivered via a leaflet or in a letter or similar document. The document should also include the role, if any, of regulatory bodies or other overseeing organizations.

 

4.10.4 All complaints shall be investigated. If a complaint is found to be justified through either the internal or external complaint review process, appropriate measures shall be taken, including the amendment of policies and practices, if necessary.
4.10.5 In addition to the remedies provided in the Personal Information Protection and
Electronic Documents Act, clients who are dissatisfied with the manner in which their complaints have been handled may contact the securities regulator in the jurisdiction in which they reside.


Commentary. In such a case, the head of the Institutional Client Businessgroup, in consultation with counsel, should inform the client of the option to bring the complaint to the attention of the appropriate provincial or territorial securities regulator (although this should have already been outlined at the beginning of the complaint process). In that case, all pertinent information shall be forwarded to the appropriate securities regulator and assistance shall be provided to staff of the relevant securities regulatory authority in their investigation.

 

WEBSITES GOVERNED BY OUR PRIVACY POLICY
The following BlackRock Canada websites are governed by the practices stated in the Privacy Policy:
- www.blackrock.com/ca
Our websites contain links to other third party sites. External websites are not governed by our
Privacy Policy, as such, when leaving any of our websites, our policy is not applicable to these
sites. We recommend, that you read the privacy statements of all sites you wish to browse.

By clicking "Enter Site", you represent and certify that the investor category you have chosen above honestly and accurately describes you.

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Particulier Conseiller en placements
Explication détaillée de types d'investisseurs

Conseiller en placements

Je suis inscrit ou je représente une entité qui est inscrite en vertu de la législation sur les valeurs mobilières en vigueur au Canada à titre de (i) courtier (le cas échéant, je suis également inscrit auprès de l’Organisme canadien de réglementation du commerce des valeurs mobilières ou de l’Association canadienne des courtiers de fonds mutuels) ou de (ii) gestionnaire de portefeuille. Autrement, je suis inscrit ou je représente une entité constituée dans un territoire étranger dont la forme et la fonction sont analogues aux catégories décrites en (i) et en (ii) ci-dessus. Je suis fiduciaire.

 

 Investisseur institutionnel

Je représente un organisme ou une entité, y compris une banque, une compagnie d’assurance, une entité gouvernementale, un fonds de placement, une caisse de retraite soumise à la réglementation du Bureau du surintendant des institutions financières (Canada) ou d’une commission compétente d’un territoire du Canada, et/ou toute autre entité disposant d’un actif net d’au moins 25 millions de dollars. Autrement, je suis inscrit à titre de gestionnaire de portefeuille-représentant-conseil qui gère des portefeuilles pour le compte des entités précitées. Je réponds aux critères d’admissibilité indiqués dans les conditions d’utilisation.

 

Particulier

Je gère moi-même mon portefeuille.

VEUILLEZ LIRE ATTENTIVEMENT CES CONDITIONS (« CONDITIONS ») AVANT D’UTILISER LES SERVICES DÉCRITS DANS LA PRÉSENTE. EN UTILISANT LE SITE WEB www.blackrock.com/ca (« SITE WEB »), VOUS RECONNAISSEZ AVOIR LU LES PRÉSENTES CONDITIONS ET VOUS ACCEPTEZ D’ÊTRE LIÉ PAR CELLES-CI. SI VOUS N’ACCEPTEZ PAS TOUTES LES CONDITIONS DE LA PRÉSENTE ENTENTE, VOUS N’AVEZ PAS L’AUTORISATION D’UTILISER LES SERVICES EN QUESTION NI CE SITE WEB.

 

BLACKROCK, INC. ET SES FILIALES (COLLECTIVEMENT, « BLACKROCK ») SE RÉSERVENT LE DROIT DE CHANGER, DE MODIFIER, D’AJOUTER OU DE SUPPRIMER DES PARTIES DE CES CONDITIONS, EN TOUT TEMPS ET SANS AUCUN MOTIF PARTICULIER. NOUS VOUS RECOMMANDONS DE CONSULTER RÉGULIÈREMENT LES PRÉSENTES CONDITIONS AFIN DE VOUS INFORMER DES ÉVENTUELLES MODIFICATIONS. TOUTE MODIFICATION ENTRE EN VIGUEUR DÈS SON AFFICHAGE SUR CE SITE. SI VOUS UTILISEZ CE SITE APRÈS L’AFFICHAGE DES MODIFICATIONS DANS CETTE SECTION, VOUS ACCEPTEZ LES MODIFICATIONS APPORTÉES AUX CONDITIONS D’UTILISATION.

 

Avis de non-responsabilité

Aucun contenu du présent site ne constitue un conseil d’ordre fiscal, juridique ou en assurance ni une recommandation de placement. Les informations ou les opinions présentées sur ce site Web ne sauraient en aucun cas constituer une sollicitation ou une offre d’achat ou de vente de la part de BlackRock ou de ses filiales, de titres, de contrats à terme, d’options ou d’autres instruments financiers. En aucun cas, les titres en question ne peuvent être offerts ou vendus à quiconque dans une juridiction où une telle offre, sollicitation, vente ou un tel achat seraient illégaux en vertu des lois sur les valeurs mobilières en vigueur dans la juridiction concernée. Toute décision fondée sur l’information contenue dans le présent site est la responsabilité exclusive du visiteur. En échange de l’utilisation de ce site Web, le visiteur accepte d’indemniser et de dégager de toute responsabilité BlackRock, ainsi que ses responsables, ses directeurs, ses employés, ses filiales, ses agents, ses donneurs de licence et ses fournisseurs eu égard à des réclamations, pertes, responsabilités, coûts et dépenses (y compris, mais sans s’y limiter, les honoraires des avocats) découlant de son utilisation de ce site Web, de sa violation des présentes conditions ou de toute décision que le visiteur prend sur la base de l’information en question.

 

Les placements et les stratégies exposés sur le site Web peuvent ne pas convenir à tous les investisseurs et ne constituent pas des obligations ni des garanties de la part de BlackRock ou de ses filiales. BlackRock ne prétend aucunement que les contenus sont appropriés à un usage dans d’autres lieux ou que les transactions, les valeurs mobilières, les produits, les instruments ou les services présentés sur ce site sont disponibles ou peuvent être vendus ou utilisés dans quelque juridiction ou pays que ce soit, ou par quelque investisseur que ce soit ou ses contreparties. En communiquant les renseignements sur le site Web, BlackRock ne prétend aucunement qu’un instrument de placement est disponible ou convient à un usage particulier. Toutes les personnes et personnes morales accédant à ce site le font de leur propre chef, en toute connaissance de cause et à leurs risques, et ils sont tenus de se conformer aux lois et aux réglementations applicables localement.

 

Les placements peuvent comporter des risques et des pertes de la valeur. La valeur de votre placement peut se déprécier en fonction des conditions du marché. Les placements à revenu fixe peuvent être assujettis à des risques, notamment ceux liés au taux d’intérêt, au crédit, au marché et à l’émetteur. Les taux de change peuvent entraîner une baisse de la valeur d’un placement. D’autres stratégies peuvent impliquer des risques supérieurs à ceux des placements classiques, peuvent être inefficaces du point de vue fiscal et sont grevées de frais supérieurs à ceux des placements classiques; ils ont parfois de très forts effets de levier et font appel à des techniques spéculatives, ce qui peut accroître le risque de perte ou de gain de placement. AVANT D’ACQUÉRIR LES VALEURS MOBILIÈRES D’UN QUELCONQUE FONDS DE PLACEMENT EN EFFECTUANT UN ACHAT OU UN ÉCHANGE, IL EST DE VOTRE DEVOIR DE LIRE LE PROSPECTUS OU LA DOCUMENTATION DU FONDS.

 

Le contenu du présent site Web est présenté à titre d’information seulement; il ne constitue aucunement une référence pour faire des prévisions, des recherches ou obtenir des conseils en placement. L’information sur le site Web ne constitue pas une recommandation, une offre ou une sollicitation de vente ou d’achat de valeurs mobilières ou pour l’adoption d’une stratégie de placement. Le contenu est fondé sur de l’information que BlackRock considère comme étant fiable et qu’elle s’efforce de mettre à jour; néanmoins, BlackRock ne garantit pas l’exactitude, la pertinence et l’exhaustivité du contenu en question, de sorte qu’il ne faudrait pas s’y fier aveuglément. Toute opinion exprimée sur ce site Web peut faire l’objet de modifications selon les circonstances. Le rendement passé n’est pas garant du rendement futur.

 

L’information et les services offerts sur ce site Web sont fournis « EN L’ÉTAT »; BlackRock ne garantit pas l’exactitude des renseignements présentés, que ce soit explicitement ou implicitement. Dans les limites permises par les lois en vigueur, BlackRock ne reconnait aucune garantie, y compris, mais sans s’y limiter, les garanties relatives au non-respect des droits des tiers ou les garanties implicites de qualité marchande et d’adaptation à des fins particulières. BlackRock ne garantit pas, expressément ou implicitement, la véracité ou l’exhaustivité de l’information, des textes, des graphiques, des liens et d’autres éléments contenus sur le site Web. Elle ne garantit pas non plus que les fonctions contenues sur le site Web ne seront pas interrompues, que des défaillances seront corrigées ou que le site Web ne comportera pas de virus ou d’autres éléments nuisibles. BlackRock décline toute responsabilité quant aux erreurs ou omissions dans les contenus affichés sur le site Web et à l’utilisation ou l’interprétation par d’autres personnes de l’information contenue sur ce site.

 

Investisseurs institutionnels

Un investisseur institutionnel aura accès à certains renseignements contenus sur le site qui ne sont pas disponibles aux conseillers en placement ni aux investisseurs individuels. Pour accéder aux renseignements contenus sur le présent site Web qui s’adressent aux investisseurs institutionnels, vous devez répondre à l’une des exigences suivantes :

 

  1. 1. institution financière canadienne ou banque de l’annexe III;
  2. 2. Banque de développement du Canada constituée en société en vertu de la Loi sur la Banque de développement du Canada (Canada);
  3. 3. société affiliée de toute personne désignée au paragraphe (1) ou (2), si cette personne détient la totalité des titres avec droit de vote de la société affiliée, à l’exception des titres avec droit de vote qui doivent légalement être détenus par les administrateurs de ladite société affiliée;
  4. 4. une personne inscrite en vertu de la loi sur les valeurs mobilières d’une province ou d’un territoire du Canada à titre de conseiller, de négociant en valeurs mobilières ou en fonds communs de placement ou de négociant sur un marché non réglementé;
  5. 5. un individu inscrit ou formellement inscrit en vertu de la loi sur les valeurs mobilières d’une province ou d’un territoire du Canada à titre de représentant d’une personne désignée au paragraphe (4) ci-dessus;
  6. 6. le gouvernement du Canada ou le gouvernement d’une province ou d’un territoire du Canada, ou une société d’état, un organisme ou une entité en propriété exclusive du gouvernement du Canada ou du gouvernement d’une province ou d’un territoire du Canada;
  7. 7. une municipalité, un office public ou une commission du Canada, une communauté urbaine, une commission scolaire, le Comité de la gestion de la taxe scolaire de l’île de Montréal ou une régie intermunicipale du Québec;
  8. 8. un régime de retraite qui est réglementé par le Bureau du surintendant des institutions financières (Canada), par une commission des régimes de retraite ou par un organisme de réglementation semblable d’une province ou d’un territoire du Canada, ou une filiale en propriété exclusive dudit régime de retraite;
  9. 9. une personne autre qu’un individu ou un fonds de placement dont l’actif net se chiffre à au moins 25 000 000 $, tel que le démontrent ses plus récents états financiers;
  10. 10. un fonds de placement, si au moins l’une des conditions s’applique :
    1. i. le fonds est géré par une personne ou une société enregistrée à titre de gestionnaire de fonds de placement en vertu de la loi sur les valeurs mobilières d’une province ou d’un territoire du Canada;
    2. ii. le fonds est géré par une personne ou une société autorisée à agir a titre de conseiller en vertu de la loi sur les valeurs mobilières d’une province ou d’un territoire du Canada;
  11. 11. un fonds de placement qui distribue ou a distribué des valeurs mobilières aux termes d’un prospectus déposé dans une province ou un territoire du Canada et pour le chargé de la réglementation ou, au Québec, l’organisme de réglementation sur les valeurs mobilières, a émis un reçu;
  12. 12. une société de fiducie inscrite ou autorisée à exercer ses activités en vertu de la Loi sur les sociétés de fiducie et de prêt (Canada), ou d’une loi semblable d’une province ou d’un territoire du Canada, et agissant pour un compte entièrement géré par elle;
  13. 13. une personne agissant pour un compte entièrement géré par elle si (i) elle est inscrite ou autorisée à exercer l’activité de conseiller ou l’équivalent en vertu de la loi sur les valeurs mobilières d’une province ou d’un territoire du Canada ou d’un territoire étranger et (ii), en Ontario, elle acquiert des valeurs mobilières qui ne font pas partie d’un fonds de placement;
  14. 14. un organisme caritatif enregistré en vertu de la Loi de l’impôt sur le revenu (Canada) qui, dans la cadre de la transaction, a obtenu l’avis d’un conseiller en matière d’admissibilité ou d’un conseiller enregistré en vertu de la loi sur les valeurs mobilières de la juridiction où l’organisme caritatif est enregistré et qui est autorisé à donner un avis sur les valeurs mobilières faisant l’objet de la transaction;
  15. 15. une entité constituée dans un territoire étranger dont la forme et la fonction sont analogues à l’une des entités visées aux paragraphes (1) à (4) ou au paragraphe (i);
  16. 16. une personne à l’égard de laquelle tous ceux qui ont la propriété de droits, directe, indirecte ou véritable, à l’exception des titres comportant droit de vote que les administrateurs sont tenus de détenir en vertu de la loi, sont des investisseurs qualifiés;
  17. 17. une personne ou une société agissant pour un compte entièrement géré par cette personne ou cette société si cette dernière est inscrite ou autorisée à exercer l’activité de conseiller ou l’équivalent en vertu de la législation en valeurs mobilières d’un territoire du Canada ou d’un territoire étranger;
  18. 18. une personne reconnue ou désignée par l’autorité en valeurs mobilières ou, sauf en Ontario et au Québec, par l’agent responsable comme investisseur qualifié;

Si vous ne répondez pas à l’une des exigences ci-dessus, vous n’êtes pas autorisé à accéder à la section du site Web réservée aux investisseurs institutionnels.

 

Divulgation de l’information relative au fonds

Les fonds communs de placement BlackRock, les FNB iShares et Big Bank Big Oil Split Corp. sont gérés par BlackRock Asset Management Canada Limited. Des commissions, des commissions de suivi, des frais de gestion et des dépenses peuvent être associés aux placements dans les FNB d’iShares. Veuillez lire le prospectus approprié avant d’investir. Les taux de rendement indiqués correspondent aux rendements totaux annuels composés dégagés antérieurement par les fonds et ils tiennent compte des variations de la valeur des parts et du réinvestissement de toutes les distributions, mais ils ne tiennent pas compte des frais de souscription, de rachat, de placement ou d’autres charges ou impôts payables par le porteur de parts, qui auraient pour effet de réduire le rendement. Les fonds ne sont pas garantis, leur valeur varie fréquemment et leur rendement passé n’est pas indicatif de leur rendement à venir. Les décisions en matière de fiscalité et de placement ainsi que toute autre décision connexe devraient être prises, le cas échéant, à la lumière des conseils d’un professionnel qualifié.

 

Le FNB iShares Premium Money Market ETF (CMR) est géré par BlackRock Asset Management Canada Limited. Des commissions, des commissions de suivi, des frais de gestion et dépenses peuvent être associés aux placements dans ce fonds commun de placement. Veuillez lire le prospectus approprié avant d’investir. Les titres du fonds ne sont pas couverts par la Société d’assurance-dépôts du Canada ni par aucun autre organisme gouvernemental d’assurance-dépôts. Rien ne garantit que le fonds pourra maintenir une valeur liquidative fixe par titre ou que le plein montant de votre placement dans le fonds vous sera retourné. Le fonds n’est pas garanti, sa valeur varie fréquemment et son rendement passé n’est pas indicatif de son rendement à venir. Les décisions en matière de fiscalité et de placement ainsi que toute autre décision connexe devraient être prises, le cas échéant, à la lumière des conseils d’un professionnel qualifié.

 

Le fonds n’est pas assuré par la Société d’assurance-dépôts du Canada ni par une autre entité semblable.

 

Des renseignements importants au sujet de chaque fonds figurent dans leurs prospectus en vigueur; il est donc important de les lire attentivement avant d’investir. Des exemplaires des prospectus peuvent être obtenus auprès des courtiers légalement autorisés à offrir les fonds dans votre province ou territoire. Vous pouvez télécharger les prospectus pertinents en cliquant ici.

 

Le contenu du présent site a pour but d’informer les investisseurs actuels et potentiels, de même que leurs intermédiaires, et ne constitue pas une offre ni une sollicitation destinée à qui que ce soit aux États-Unis, au Royaume-Uni ou dans tout autre pays où une telle offre ou sollicitation n’est pas autorisée, ni à toute personne à qui il est légalement interdit de présenter une telle offre ou sollicitation. Les FNB iShares canadiens ne sont pas enregistrés en vertu des lois sur les valeurs mobilières des États-Unis, du Royaume-Uni, ni de quelque autre juridiction à l’extérieur du Canada. Au Canada, les fonds sont disponibles à la vente pour les investisseurs résidents seulement des provinces et des territoires où les fonds peuvent légalement être vendus.

 

Les taux de rendement figurant sur le site sont présentés uniquement dans le but d’illustrer l’incidence du taux de croissance composé et ne visent pas à refléter la valeur future des FNB iShares ni le rendement d’un placement dans des FNB iShares.

 

Les prévisions et les exemples (y compris les calculs utilisés dans les présentes) servent exclusivement à des fins d’illustration, ni leur exactitude, ni leur exhaustivité ne sont garanties. Les données et les calculs contenus dans la section destinée aux courtiers et aux négociants, le cas échéant, sont présumés exacts, mais aucune garantie ne peut être donnée à cet égard.

 

Marques de commerce, droits d’auteur et propriété intellectuelle

Le contenu de ce site Web est détenu ou fait l’objet d’une licence octroyée par BlackRock ou ses fournisseurs d’informations tiers; il est protégé par des droits d’auteur, des marques, des marques de service, des brevets et (ou) tout autre droit et loi de propriété. Ce contenu ne peut être affiché qu’à des fins personnelles et non commerciales. Par conséquent, vous ne pouvez pas copier, distribuer, modifier, afficher, reformuler le site Web ou créer un hyperlien invisible vers celui-ci, y compris les textes, les graphiques, les enregistrements vidéo et audio, les codes de logiciel, la conception d’une interface utilisateur ou des logos. Vous pouvez télécharger du contenu affiché sur le site Web à des fins personnelles à condition de conserver tous les droits d’auteur et les autres avis sur les droits de propriété intellectuelle sur les documents en question. Vous ne pouvez pas distribuer, modifier, transmettre, réutiliser, afficher de nouveau ou utiliser le contenu de ce site Web à des fins publiques ou commerciales, y compris les textes, les images, les enregistrements vidéo et audio sans l’autorisation écrite de BlackRock. Toute modification ou utilisation des contenus à d’autres fins constitue une violation des droits de propriété intellectuelle de BlackRock.

 

L’ensemble des marques de commerce, marques de service et logos figurant sur ce site est la propriété exclusive de BlackRock et (ou) de leurs propriétaires respectifs. Aucun contenu de ce site ne saurait être interprété comme conférant par allusion, estoppel ou autrement, une licence ou un droit d’utiliser une marque de commerce affichée sur ce site Web sans l’autorisation écrite de BlackRock ou du tiers possédant la marque de commerce affichée sur ce site Web. Il est strictement interdit d’utiliser les marques de commerce affichées sur ce site Web, sous réserve des présentes conditions.

 

L’utilisation des images affichées sur ce site Web par vous ou par une personne autorisée par vous est interdite. Toute utilisation non autorisée des images constitue une violation des lois sur les droits d’auteur, des lois sur les marques de commerce et des lois sur la confidentialité, la publicité et les communications et d’autres règlements et lois. Si vous téléchargez une quelconque information de ce site Web, vous acceptez de ne pas la copier, ou de supprimer ou d’altérer les avis de droits d’auteur ou d’autres avis ou légendes contenues dans cette information.

 

Liens vers d’autres sites web

BlackRock peut établir des liens entre ce site Web et d’autres sites exploités par des tiers. BlackRock n’a aucun contrôle sur les sites concernés, sur les contenus qui y sont affichés ou les produits et services qui y sont offerts. L’existence de ces liens ne constitue pas une approbation ou une déclaration ou encore une garantie par BlackRock relativement aux sites Web concernés, aux contenus, aux produits et services offerts sur ces sites ou aux exploitants L’accès et l’utilisation des liens hypertextes sont régis par les conditions d’utilisation et les politiques de confidentialité des sites concernés et seront aux risques et périls de l’utilisateur. BlackRock décline toute responsabilité eu égard aux politiques de confidentialité et aux pratiques en matière de renseignements sur les clients publiées sur les sites Internet des tiers avec lesquels nous avons des hyperliens.

 

Liens depuis d’autres sites vers BlackRock

Vous ne devez en aucun cas afficher sur vos sites des hyperliens vers n’importe quel site Web géré ou exploité par BlackRock. Il reste entendu que l’affichage de tels hyperliens est assujetti à une entente écrite entre vous et BlackRock. L’accès à un site Web de BlackRock ne vous autorise pas à utiliser des noms, des logos, des marques de commerce ou des documents protégés par des droits d’auteur de BlackRock. Vous convenez également que cette utilisation doit avoir l’approbation écrite de BlackRock. Toute demande d’affichage sur votre site Web de liens vers les sites Web de BlackRock doit être envoyée par courriel à webmaster@blackrock.com.

 

Transmissions à destination ou en provenance ce site Web

Étant donné que les communications électroniques risquent d’être interceptées par des tiers, les transmissions en provenance ou à destination de ce site Web peuvent ne pas être sécurisées. Les communications destinées à BlackRock, particulièrement celles qui contiennent des renseignements confidentiels, doivent être adressées à : BlackRock, Inc., 40 East 52nd Street, New York, NY 10022, Attn : Webmaster. BlackRock sera libre d’utiliser, quel qu’en soit le but, des idées, des concepts, du savoir-faire ou des techniques qui lui sont fournis par un utilisateur par l’intermédiaire de ce site Web. Vous reconnaissez et approuvez que BlackRock vous a accordé un accès limité à des fichiers particuliers appartenant aux fonds BlackRock (« Fichiers approuvés ») et vous acceptez aussi de ne pas tenter d’accéder à des fichiers informatiques autres que les Fichiers approuvés. BlackRock ne donne aucune garantie quant à la sécurité du site Web, et notamment, à l’éventualité qu’une personne non autorisée puisse accéder aux renseignements reçus ou transmis par vous par l’intermédiaire du site Web. BlackRock se réserve le droit d’interrompre ou de modifier le contenu du site Web (ou toute partie ou fonctionnalité du site) en tout temps et à n’importe quelle fréquence, et ce, sans préavis.

 

Renseignements sur les comptes et les transactions sur ce site Web

Certains clients BlackRock peuvent accéder à des renseignements sur les comptes, y compris à des transactions, par le biais de ce site Web. Les renseignements sur les comptes ne sont pas vérifiés et, à moins d’avis contraire, peuvent être fondés sur des estimations. Vous ne devez pas prendre de décision en matière de placement fondée sur ces renseignements, puisqu’ils peuvent faire l’objet de modification.

 

POLITIQUE DE CONFIDENTIALITÉ

Veuillez consulter notre politique de confidentialité, qui fait partie du présent contrat à titre de référence, pour en apprendre davantage sur les pratiques de cueillet d’information et sur les mesures que nous prenons pour préserver la confidentialité et assurer la sécurité de vos renseignements.

 

Juridiction et Loi en vigueur

L’information fournie par ce site n’est pas destinée à être distribuée ou utilisée par une personne ou entité dans quelque juridiction ou pays où une telle distribution ou utilisation enfreindrait la loi ou les règlements, ou qui pourrait assujettir BlackRock ou ses sociétés affiliées à une exigence d’enregistrement auprès de cette juridiction ou pays. Tout produit de placement ou service mentionné sur ce site est destiné exclusivement aux résidents des États-Unis. Ce site Web ne constituera pas une sollicitation ou une offre d’un quelconque produit de placement ou service à une personne ou entité dans quelque juridiction ou pays où une telle sollicitation ou offre serait illégale.

 

Les lois de l’état de New York régissent ces conditions sans égard aux dispositions relatives aux conflits de lois. En cas de poursuite en lien avec ces conditions, vous acceptez de déposer une telle poursuite auprès de la Cour suprême de l’état de New York, située à New York, NY, ou de la Cour du district des États-Unis pour le district Sud de New York; vous consentez en outre à vous soumettre à la compétence personnelle de ces tribunaux en ce qui a trait à toute poursuite contre BlackRock, ses filiales ou les fonds dont il est fait mention sur ce site.

 

Limitation de responsabilité

BLACKROCK ET SES FILIALES AINSI QUE SES RESPONSABLES, DIRECTEURS, EMPLOYÉS OU AGENTS RESPECTIFS NE SERONT EN AUCUN CAS TENUS RESPONSABLES ENVERS VOUS OU ENVERS QUICONQUE DE TOUS DOMMAGES QUE CE SOIT, Y COMPRIS, MAIS SANS EN EXCLURE D’AUTRES, LES DOMMAGES DIRECTS, INDIRECTS, CONSÉCUTIFS, SPÉCIAUX OU PARTICULIERS (Y COMPRIS, MAIS SANS RESTRICTION AUCUNE, LES PERTES DE PROFITS, LES PERTES COMMERCIALES OU LES DOMMAGES OCCASIONNÉS PAR L’UTILISATION DE CE SITE), ET CE, MÊME SI BLACKROCK A ÉTÉ AVISÉE DE LA POSSIBILITÉ DE TELS DOMMAGES OU PERTES, ET NOTAMMENT L’UTILISATION OU LA TENTATIVE D’UTILISATION DE CE SITE WEB OU DE TOUT AUTRE SITE WEB CONNEXE.

 

SI VOUS RÉSIDEZ DANS UN ÉTAT QUI N’AUTORISE PAS LA LIMITATION OU L’EXCLUSION DE LA RESPONSABILITÉ OU DES DOMMAGES ACCESSOIRES OU CONSÉCUTIFS, OU SI VOUS ACCÉDEZ AU SITE WEB UNIQUEMENT DANS LE CADRE D’UNE ENTENTE AVEC VOTRE EMPLOYEUR OU COMMANDITAIRE DU RÉGIME, CERTAINES OU TOUTES LES RESTRICTIONS OU EXCLUSIONS NE S’APPLIQUENT PEUT-ÊTRE PAS À VOUS.

 

Opportunité du contenu

L’ensemble du contenu de ce site est présenté uniquement à la date publiée ou indiquée et pourra être remplacé par des événements de marché ultérieurs ou pour d’autres raisons. En outre, vous êtes responsable de la configuration des paramètres du cache sur votre navigateur afin de vous assurer que vous recevez les données les plus récentes.

 

Usages interdits

Sauf dispositions contraires stipulées aux présentes conditions, ou sauf autorisation expresse écrite de BlackRock, vous ne pouvez pas :

 •utiliser ce site Web d’une manière pouvant endommager ou surcharger le serveur de BlackRock, ou tout autre réseau connecté à celui-ci, étant donné que tous les serveurs ont une capacité limitée et sont utilisés par un grand nombre de personnes;

•utiliser ce site Web d’une manière qui nuirait à son utilisation par une tierce partie;

•inclure les termes « BlackRock », « iShares » ou toute autre marque de commerce ou le nom d’un cadre de BlackRock, ou toute variation de ce qui précède, en tant que métabalise, élément textuel caché;

•utiliser un robot, un moteur de recherche Web, un agent intelligent ou un autre processus de recherche automatique ou manuel; rechercher, surveiller ou copier le présent site Web pi tous rapports, données, informations, tout contenu, logiciel, tous produits, services, ou autres documents relatifs à, générés par ou obtenus à partir de ce site, que ce soit par le biais de liens ou d’une autre manière (collectivement « les documents »), et ce, sans la permission de BlackRock; étant entendu que les navigateurs Web des tiers généralement disponibles peuvent être utilisés sans la permission de BlackRock;

•utiliser ce site Web ou les documents d’une manière susceptible de donner une impression d’affiliation, de parrainage, ou de validation par BlackRock.

 

Sécurité et avis relatifs aux mots de passe

Certaines parties du site Web sont protégées par mot de passe ou exigent l’établissement d’une connexion et sont réservées uniquement aux utilisateurs autorisés. Vous ne pouvez accéder sans autorisation à ces parties du site Web, ni à tout autres documents ou information protégés, par le biais de moyen qui n’ont pas été expressément mis à votre disposition par BlackRock pour votre utilisation particulière. Si vous disposez d’un numéro d’identification personnelle (NIP) pour accéder aux sections non publiques de ce site Web, vous êtes le seul et unique responsable de toutes les activités liées à votre NIP. Par conséquent, vous devez faire tout ce qui est en votre pouvoir pour assurer et préserver la confidentialité de votre NIP. Avisez immédiatement BlackRock si vous avez connaissance de toute divulgation, perte, vol ou utilisation non autorisée de votre NIP.

 

Utilisation de contenu non autorisée

Vous acceptez de défendre, d’indemniser, et de dégager de toute responsabilité BlackRock, ses filiales ainsi que ses dirigeants, directeurs, membres, partenaires, gestionnaires et employés, eu égard à toutes pertes, dommages, réclamations, responsabilités ou frais, y compris les frais juridiques raisonnables, découlant ou liés à toute utilisation non autorisée ou inappropriée du contenu de ce site qui vous serait attribuable ou qui découlerait de l’utilisation de votre NIP.

 

Pannes de système et transmissions incomplètes

Il est possible qu’en raison du logiciel de navigation utilisé ou de certains problèmes de transmission, vous obteniez des copies imprécises ou incomplètes des renseignements et documents que vous téléchargez ou affichez à votre écran. En aucun cas BlackRock ne saurait être tenue responsable de dommages, changements ou omissions qui pourraient résulter de la transmission de renseignements ou de documentation.

 

Résiliation

BlackRock peut interrompre votre accès au site Web pour quelque raison que ce soit et sans préavis.

 

Renonciation

Aucune renonciation à un droit ou une disposition en vertu des présentes conditions par BlackRock ne doit être assimilée à une renonciation à un quelconque droit ou à une quelconque disposition des présentes conditions à la date de ladite renonciation ou à une renonciation à un quelconque droit ou une quelconque disposition à tout autre moment.

 

Intégration et divisibilité

Si l’une des dispositions des présentes conditions d’utilisation est jugée illégale, nulle ou inapplicable pour une raison quelconque, cette disposition sera considérée comme étant séparable des présentes conditions et n’affectera pas la validité et l’applicabilité des dispositions restantes.

 

Les présentes conditions d’utilisation représentent l’intégralité de l’accord conclu entre BlackRock et l’utilisateur portant sur l’objet des présentes.

 

BlackRock est un employeur qui souscrit au principe de l’égalité à l’accès à l’emploi qui s’est engagé à favoriser la diversité en milieu de travail

 

Date : Août 2014

© 2014 BlackRock, Inc. Tous droits réservés. iSHARES et BLACKROCK sont des marques de commerce et des marques déposées de BlackRock Inc., ou de ses filiales aux États-Unis ou ailleurs. Les autres marques de commerce appartiennent à leur détenteurs respectif.

BLACKROCK ASSET MANAGEMENT CANADA LIMITED
PRIVACY POLICY
August 2013

 

BlackRock Asset Management Canada Limited (“BlackRock Canada”) and its affiliates (collectively, “BlackRock”) are concerned about the protection of personal information of its “clients” (as hereinafter defined). This policy sets out a set of principles respecting the manner in which BlackRock protects the privacy of clients resident in Canada.

 

INTRODUCTION
This policy addresses two broad issues: the way BlackRock Canada collects, uses, discloses and protects personal information; and the right of clients to have access to personal information about themselves and, if necessary, to have the information corrected. Ten interrelated principles form the basis of the policy. Each principle is accompanied by a commentary that elaborates on the principle.

 

The policy:
1. Provides principles for the management of personal information; and
2. Specifies the minimum requirements for the adequate protection of personal information held by BlackRock Canada.

 

SUMMARY OF BLACKROCK’S PRIVACY PRINCIPLES
Ten interrelated principles form the basis of this policy. Each principle must be read in conjunction with the accompanying commentary.
1. Accountability. BlackRock Canada is responsible for personal information under its control and shall designate an individual or individuals who are accountable for BlackRock Canada’s compliance with the following principles.
2. Identifying Purposes. The purpose(s) for which personal information is collected shall be identified by BlackRock to the client at or before the time the information is collected.
3. Consent. The knowledge and consent of the client are required for the collection, use, or disclosure of personal information, except for legal or security reasons.
4. Limiting Collection. The collection of personal information shall be limited to that which is necessary for the purposes identified by BlackRock. Information shall be collected by fair and lawful means.
5. Limiting Use, Disclosure and Retention. Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the client or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
6. Accuracy. Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
7. Safeguards. Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
8. Openness. BlackRock Canada shall make readily available to clients specific information about its policies and practices relating to the management of personal information.
9. Client Access. Upon request, a client shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. A client shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging Compliance. A client shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for BlackRock Canada’s compliance.

 

1. SCOPE
1.1. This policy describes the minimum requirements for the protection of personal information. Any applicable legislation must be considered in implementing these requirements.
1.2. This policy applies to personal information relating to “clients” as defined in Section 2.
1.3. The objective of this policy is to assist BlackRock Canada and all of its employees in developing and implementing policies and practices to be used when managing personal information.

 

2. DEFINITIONS
The following definitions apply in this policy:

 

client” – persons resident in Canada about whom BlackRock collects personal information in carrying out its business; and includes persons who have dealt with or intend to deal with BlackRock, and any other person resident in Canada who has contacted BlackRock and provided his or her own personal information to BlackRock.

 

collection” -- the act of gathering, acquiring or obtaining personal information from any source, including from third parties, by any means.

 

corporate client” – clients other than individuals. Without limiting the foregoing this includes clients resident in Canada and structured as corporations, partnerships, joint ventures, trusts, associations, unincorporated organizations, governmental authorities or any other entity recognized by law.

 

consent” -- voluntary agreement with what is being done or proposed. Consent can be either express or implied. Express consent is given explicitly, either orally or in writing. Express consent is unequivocal and does not require any inference on the part of BlackRock. Implied consent arises where consent may reasonably be inferred from the action or inaction of the client.

 

control” -- BlackRock controls personal information if the personal information is in the possession of BlackRock or a person to whom BlackRock has disclosed the personal information, excluding a person to whom such disclosure was required by law.

 

disclosure” -- making personal information available to others outside BlackRock.

 

person” -- shall be broadly interpreted and includes an individual, corporation, partnership, joint venture, trust, association, unincorporated organization, any governmental authority or any other entity recognized by law.

 

personal information” -- information about an identifiable client (if that client is an individual) or information about an identifiable individual acting on behalf of a corporate client but does not include the name, title or business address or telephone number of an employee, officer, trustee or other representative of a corporate client.

 

Commentary. This definition of “personal information” includes information about an individual client or about any other individual if the client or other individual is identifiable as the subject of the information, but does not include aggregate information that cannot be associated with a specific client or individual. "Personal information" may include, but is not limited to, an individual's name, social insurance number, address, telephone number, e-mail address, date of birth, family status, marital status, occupation, assets, investments, liabilities, income and, credit rating.

use” -- treatment and handling of personal information within BlackRock.

 

3. GENERAL REQUIREMENTS
3.1. The ten principles that make up this policy are interrelated.
3.2. Each principle is followed by a commentary. The commentaries are intended to help employees of BlackRock Canada understand the significance and the implications of the principles.
3.3. Prescriptive language used herein (that is, words like “shall” or “must”) are requirements. The use of the word “should” indicates a recommendation.
3.4. Use of the singular does not exclude the plural (and vice versa) when the sense allows.

 

4. PRINCIPLES

4.1. Accountability
BlackRock Canada is responsible for personal information under its control and for establishing and implementing policies and practices for the appropriate collection, retention and use of the personal information.

4.1.1. BlackRock Canada’s senior management committee or BlackRock Canada’s Chief Compliance Officer shall designate one or more individuals who shall be accountable for BlackRock’s compliance with the principles set out in the policy (the “Responsible Individuals”). The identity of the Responsible Individuals shall be available to BlackRock Canada employees and clients upon request.

 

4.1.2. BlackRock Canada is responsible for personal information in its possession, custody or control, including information that has been transferred to a third party for processing. Prior to disclosing any personal information to any third party, BlackRock Canada shall use contractual or other means to provide a comparable level of protection while the personal information is in the possession, custody or control of a third party. Prior to the release of any personal information to a third party, a Responsible Individuals shall be consulted to ensure appropriate levels of protection are in place, to the extent necessary.

 

4.1.3. The Responsible Individual shall coordinate the implementation of policies and practices to give effect to the principles, including:
4.1.3.1. implementing procedures to protect personal information; and
4.1.3.2. establishing procedures to receive and respond to complaints and enquiries;

 

4.2. Identifying Purposes

The purposes for which personal information is collected shall be identified to the client by BlackRock Canada before or at the time the information is collected.

4.2.1. The purposes for which personal information is collected shall be documented by the person collecting such information in order to comply with this policy.
4.2.2. Identifying the purposes for which personal information is collected at or before the time of collection allows BlackRock Canada to determine the information it needs to collect to fulfill these purposes. Clause 4.4 requires BlackRock Canada to collect only that information necessary for the purposes that have been identified.
4.2.3. The identified purposes should be specified at or before the time of collection to the client from whom the personal information is collected. Depending upon the way in which the information is collected, this can be done orally or in writing. An application form, pamphlet, website notice or other suitable media, for example, may give notice of the purposes for which personal information is being collected.
4.2.4. When personal information that has been collected is to be used for a purpose not previously identified, the new purpose shall be identified before use. Unless the new purpose is required by law, the consent of the client is required before personal information can be used for that purpose.
4.2.5. Employees collecting personal information should be able to explain to clients or other identifiable individuals, the purposes for which the information is being collected.

 

4.3. Consent
The knowledge and consent of the client are required for the collection, use, or disclosure of personal information, except as provided in this Principle.


Commentary: In certain circumstances, express consent need not be obtained from a client before such client’s personal information is collected, used, or disclosed. For example, legal or security reasons may make it impossible or impractical to seek consent. In addition, BlackRock Canada may not be able to seek consent because it does not have a direct relationship with the client. However, when most information is being collected (including financial information) BlackRock Canada must obtain express consent from the client.

 

4.3.1. Consent is not required for the collection, use and disclosure of personal information for legal or security reasons such as the collection of personal information for the detection and prevention of fraud or compliance with subpoenas, search warrants, and other court, regulatory or government orders, where obtaining consent might defeat the purpose of collecting the information.
4.3.2. Consent is required for the collection of personal information and the subsequent use or disclosure of this information. Consent must be obtained for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when a new purpose for previously gathered information is identified).
4.3.3. The principle requires “knowledge and consent”. Reasonable effort shall be made to ensure that the client is advised of the purposes for which the personal information will be used. To make the consent meaningful, the purposes must be stated in such a manner that the individual can reasonably understand how the personal information will be used or disclosed. In obtaining consent, the reasonable expectations of the client or other identifiable individual are also relevant.
4.3.4. Clients shall not be required, as a condition of the supply of a product or service, to consent to the collection, use, or disclosure of personal information beyond that required to fulfill the explicitly specified purposes. The client must be informed of all information requirements that are related to the product or service. Doing so ensures that a specified, explicit and legitimate purpose has been identified for the client. As a result, BlackRock can then refuse to deal with a client who will not consent to the collection, use and disclosure of the personal information for the specified, explicit and legitimate purpose. For example, laws may require BlackRock Canada to obtain certain personal information so as to carry out its responsibilities to its clients. If this personal information is not obtained, BlackRock Canada cannot determine the suitability of investments and, therefore, cannot provide the investment advice sought by the client. Consent shall not be obtained through deception.
4.3.5. The form of the consent sought by BlackRock Canada may vary, depending upon the circumstances and the type of personal information. In determining the form of consent to use, BlackRock Canada shall take into account the sensitivity of the personal information. Although most personal information obtained by BlackRock Canada is considered to be sensitive, any personal information can be sensitive, depending on the context. A client at the time of providing any personal information and upon completion of an investment management agreement/transition agreement must be advised as to the specific uses and by whom the personal information given in such form may be used. At such time, the client must expressly consent to such uses. The degree of specificity of such description may vary depending upon the personal information shared. For example, if only the name and address is given out to affiliates of the BlackRock entity receiving the information for the purposes of mailing generic marketing materials, then less specificity is required. On the other hand, if it is intended that personal information is used to create targeted, personally tailored marketing materials then greater specificity would be required. BlackRock should generally seek express consent of the client or identifiable individual to the collection, use and disclosure of personal information about that individual.
4.3.6. Consent can also be given by an authorized representative (such as a corporate officer, trustee legal guardian or a person having power of attorney).
4.3.7. Clients can give consent in many ways. For example:
4.3.7.1. an application form may be used to seek consent, collect personal information, and inform the client of the use that will be made of the personal information. By completing and signing the form, the client is giving consent to the collection and the specified uses;
4.3.7.2. a check-off box may be used to allow clients to request that certain or all personal information not be given to third parties. Clients who do not check the box are assumed to consent to the transfer of this personal information to third parties for specified purposes;
4.3.7.3. consent may be given orally when personal information is collected over the telephone, provided that BlackRock reasonably verifies the identity of the person giving consent over the telephone;
4.3.7.4. consent may be given at the time that clients request or use a product or service; or
4.3.7.5. consent may be given electronically over the Internet or by other electronic means, if the client can be reliably identified as the source of such consent.
4.3.8. A client may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. BlackRock Canada shall inform the client of the implications of such withdrawal. Absent any such withdrawal, consent is valid for the length of time needed to achieve the identified purposes.

 

4.4. Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes
identified by BlackRock. Information shall be collected by fair and lawful means.

 

4.4.1 BlackRock Canada shall not collect personal information indiscriminately. Both the amount and the type of information collected shall be limited to that which is necessary to fulfil the purposes identified. BlackRock Canada may obtain personal information from clients through hard copy, electronic or other means, but also from other sources, including but not limited to investment dealers, custodians or other third parties who represent that they have the right to disclose the information. BlackRock Canada shall collect personal information from third parties only with the consent of the client or identifiable individual concerned, unless the collection is clearly in the interests of the individual and consent cannot be obtained in a timely way, it is reasonable to expect that the collection with the knowledge of the client or identifiable individual would compromise the availability or accuracy of the information and the collection is reasonable for purposes relating to investigating a breach of an agreement or a contravention of law, or the information is publicly available and is specified by the regulations to the Personal Information Protection and Electronic Documents Act. BlackRock Canada shall specify the type of information collected as part of its information-handling policies and practices in accordance with the Openness principle (Clause 4.8).


Commentary. Personal information should only be collected if necessary. For example, BlackRock Canada may collect personal information in order to satisfy its obligation to know its clients. To satisfy that obligation, they will collect information about a client’s financial situation and, if applicable, relevant personal data, such as family size and SIN number, in order to comply with the requirements of Canada Revenue Agency. However, there is no need to obtain a health card number or information about the client’s political affiliations.


Commentary. These requirements apply not only to documents such as a client’s account application form or investment management agreement, but also to notes or memoranda maintained by BlackRock Canada made as a result of discussions and correspondence with the client.


Commentary. The requirement to specify information requires that disclosure be made to clients of BlackRock Canada’s policy on the collection and retention of personal information. This disclosure could be by way of a statement in the client’s account application form. Alternatively, it could be by way of a separate disclosure document given to the client with provision made for the client to consent to the proposed use or such disclosure could be posted on BlackRock’s websites if the client could be reasonably expected to review it there. If changes are proposed to be made in the use or retention of personal information to which the client has consented (for example, in order to market new products or as a result of a proposal to share data because of new strategic alliances), then a new, revised disclosure document should be provided and a new consent obtained.

 

4.4.2 The requirement that personal information be collected by fair and lawful means is intended to prevent BlackRock Canada from collecting information by misleading or deceiving clients about the purpose for which information is being collected. This requirement implies that consent with respect to collection must not be obtained through deception.


Commentary. Note that the use of personal information for financial profiling, without having previously disclosed to the client that the information would be used for that purpose, would not preclude such use, provided any personal identifying data was not included in the undisclosed use. For example, use of financial information to generate statistics about a typical investor profile.

 

4.5. Limiting Use, Disclosure & Retention
Personal information shall not be used or disclosed for purposes other than those for which the
information was collected, except with the consent of the client or as required by law. Personal
information shall be retained only as long as necessary for the fulfillment of those purposes.

 

4.5.1 There are situations specific to the investment management business where investment funds, investment fund management companies, dealers and service providers will disclose personal information that is necessary in the course of providing their services to or on behalf of clients. For example, personal information may be disclosed to:
(a) Information Services Providers: members of the investment funds industry for the purposes of providing tax statements, client statements and fulfilling orders;
(b) Fund Services Providers: businesses that provide other goods and services to funds, fund management companies and dealers and/or their clients, such as data processors and record keepers; and
(c) Fund Intermediaries: intermediaries such as trustees and custodians. Only the personal information necessary for these services will be provided by BlackRock to these service providers. Every such disclosure shall be made subject to the protection measures specified below in clause 4.7.3 of this policy.


Commentary. Databases provided to third parties by BlackRock Canada should be limited to personal information required in order for the third party service provider to provide the specified services; otherwise, the consent to such sharing of information will have to be more explicit. For example, “any information we collect may be shared with our service providers” versus “information required for tax reporting may be shared with third parties engaged to provide tax reporting”.


Commentary. The process by which BlackRock Canada receives client consent must include a mechanism which permits a client to indicate that the client does not consent to the sharing of information for collateral purposes, i.e. to market other products, as opposed to satisfying BlackRock’s “know your client” obligations.


Commentary. Where a client objects to the sharing or use of personal information, the systems upon which BlackRock Canada relies must permit the tracking of any restrictions or such sharing or use, i.e. the personal information must be “bonded” to the specific use so that it will not be included in databases used for collateral purposes. Note that information shared with third party service providers must similarly provide for such “bonding”.

 

4.5.2 Prior to using personal information for a new purpose, BlackRock Canada shall document this purpose.


Commentary. Entering into a new line of business may require that BlackRock Canada obtain new client consent to the sharing of personal information. For example, BlackRock Canada may obtain personal information about investors for the purposes of the administration of its clients’ accounts. If BlackRock Canada determined to enter into a strategic alliance with a financial service conglomerate which offers a broad range of products and services, BlackRock Canada would be required to obtain a new consent before personal information is shared with the financial conglomerate for marketing the latter’s products and services.


4.5.3 It is an objective of BlackRock Canada to develop guidelines and implement procedures with respect to the retention of personal information. These guidelines should include minimum and maximum retention periods. Personal information that has been used to make a decision about a client shall be retained long enough to allow the client access to the information after the decision has been made. There may be legislative requirements with respect to retention periods and counsel should be consulted as to these retention periods.
4.5.4 Personal information that is no longer required to fulfil the identified purposes should be destroyed, erased or made anonymous. BlackRock Canada should develop guidelines and implement procedures to govern the destruction of personal information, subject to legal and practical considerations relating to the destruction of archived information.

 

4.6. Accuracy
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.


Commentary: The purpose of Principle 6 is to strike a balance between repeated and frequent inquiries relating to BlackRock Canada’s clients’ personal information and the clients’ expectation that BlackRock Canada is acting upon personal information that is accurate, complete and up-to-date.

 

4.6.1 The extent to which personal information shall be accurate, complete and up-to-date will depend upon the use of information, taking into account the interests of the client. Information shall be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about the client.


Commentary: At some point, personal information of a client collected by BlackRock Canada will become stale. BlackRock Canada should establish procedures to ensure that personal information of its clients is reviewed and updated on a regular basis, depending on the nature of the actual use of such information. For example, it would be appropriate to verify mailing addresses for the purpose of delivering materials mandated by law. However, it would not be appropriate to update such information solely for the purpose of delivering marketing materials. Similarly, it would be inappropriate to update financial information of a client for the sole purpose of marketing BlackRock Canada’s products, but it would be appropriate to update such information for the purpose of determining the appropriateness of a client’s particular investment.

 


Commentary: In order to ensure that clients are not contacted more frequently than is necessary,
BlackRock Canada’s update procedures relating to personal information should restrict to a minimum the gathering of personal information directly from clients.

 


Commentary: The procedures instituted by BlackRock Canada to keep personal information of its clients up-to-date shall also apply to information collected and properly disclosed to third parties. BlackRock should promptly notify such third parties of any change in the personal information previously delivered if such notification is appropriate.

 

4.6.3 Personal information that is used on an on-going basis, including information that is disclosed to third parties, should generally be accurate and up-to-date, unless limits to the requirement for accuracy are clearly set out.
4.6.2 BlackRock Canada shall not routinely update personal information, unless such a process is necessary to fulfill the purposes for which it was collected.

 

4.7. Safeguards
Personal information shall be protected by security safeguards appropriate to the sensitivity of
the information.

 

4.7.1 The security safeguards shall protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. BlackRock Canada shall protect personal information regardless of the format in which it is held.


Commentary. The protection of personal information by security safeguards required under Principle 7 begins with an assessment of all information received by, flowing through, or released by BlackRock Canada. In assessing all such information, BlackRock Canada must identify that information which is “personal information”.


4.7.2 The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the information, and the method of storage. More sensitive information should be safeguarded by a higher level of protection.
4.7.3 The methods of protection should include:
(a) physical measures, for example, locked filing cabinets and restricted access to offices;
(b) organizational measures, for example, security clearances and limiting access on a “need-to- know” basis;
(c) technological measures, for example, the use of passwords and encryption; and
(d) contractual measures, for example, the use of non-disclosure agreements with third parties to which BlackRock Canada discloses personal information.
4.7.4 BlackRock Canada shall be responsible for making the importance ofmaintaining the confidentiality of personal information known to its agents, employees and any relevant third parties.
4.7.5 Care shall be used in the disposal or destruction of personal information, to prevent unauthorized parties from gaining access to the information.


4.8. Openness
BlackRock Canada shall make readily available to clients specific information about its policies and practices relating to the management of personal information.


4.8.1 BlackRock Canada shall be open about its policies and practices with respect to the management of personal information. Clients shall be able to acquire information about BlackRock Canada’s policies and practices without unreasonable effort. This information shall be made available in a form that is generally understandable.
4.8.2 The information made available shall include:
(a) the name or title and address of the person who is accountable for BlackRock Canada’s policies and practices (or how to obtain that information) and to whom complaints or inquiries can be forwarded;
(b) the means of gaining access to personal information held by BlackRock Canada;
(c) a description of the type of personal information held by BlackRock Canada, including a general account of its use; and
(d) a copy of any brochures or other information that explain BlackRock Canada’s policies, standards, or codes; and
4.8.3 BlackRock Canada may make information on its policies and practices available in a variety of ways. The method chosen depends on the nature of the relevant business and other considerations. For example, BlackRock Canada may choose to make brochures available in its place of business, mail information to its customers, provide online access, or establish a toll-free telephone number.

 

4.9. Client Access
Upon request, a client shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. A client shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.


Commentary: In certain situations, BlackRock Canada may not be able to provide access to all the personal information it holds about a client. Exceptions to the access requirement should be limited and specific. The reasons for denying access should be provided to the client upon request. Exceptions may include prohibitive cost, personal information that contains references to other clients, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege.

 

4.9.1 BlackRock Canada shall respond to a written request for client access with due diligence and in any case not later than 30 days after receipt of the request or any permitted extension by informing the client whether or not BlackRock holds personal information about the client. The client shall be allowed access to this information unless to do so would (1) reveal personal information about a third party, (2) breach a solicitor-client privilege, (3) potentially threaten the life or security of another individual, (4) disclose personal information collected to investigate a breach of an agreement or contravention of law, or (5) reveal information generated in the course of a dispute resolution process. In addition, BlackRock Canada shall provide an account of the use that has been made or is being made of this information and an account of the third parties to which it has been disclosed. If such a request is denied, the client shall have the right to be given reasons for the denial.
4.9.2 Before BlackRock Canada provides an account of the existence, use, and disclosure of personal information of a particular client, the client may be required to provide sufficient information to permit BlackRock Canada to provide an account of the existence, use and disclosure of personal information. The information provided shall only be used for this purpose.
4.9.3 Any account of third parties to which BlackRock Canada has disclosed personal information about a client should be as specific as possible. When it is not possible to provide a list of the organizations to which information about a client has actually been disclosed, a list of organizations to which such information may have been disclosed shall be provided to the client.
4.9.4 The requested information shall be provided or made available in a form that is generally understandable. For example, if abbreviations or codes are used to record information or other industry, or company-specific terminology, an explanation shall be provided. Access to personal information shall be given in an alternative format, such as to an individual with a sensory disability, if conversion into that format is reasonable and necessary in order for the individual to exercise rights of access.
4.9.5 When a client successfully demonstrates the inaccuracy or incompleteness of personal information, the information will be amended as required. Depending upon the nature of the information challenged, amendment could involve the correction, deletion or addition of information. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
4.9.6 When a challenge is not resolved to the satisfaction of the client, the substance of the unresolved challenge shall be recorded. When appropriate, the existence of the unresolved challenge shall be transmitted to third parties having access to the information in question.


Commentary. The following steps should be considered to ensure compliance with Principle 9:
1. Conduct a review of all personal information held, its use and the third parties that receive this
information.
2. Create policies and procedures that cover:
(i) What information is to be disclosed to clients upon request;
(ii) All exceptions and circumstances in which information should be withheld;
(iii) Process for clients to request access to their personal information;
(iv) How the information is to be communicated (verbal, letter, fax, e-mail) to the client and what if any explanatory information should accompany the correspondence;
(v) Which senior officer of the firm is responsible for resolving disputes with clients over the accuracy or completeness of their personal information;
(vi) Response time that is expected for inquiries of this nature; and
(vii) Escalation procedures in the case of disputes.
3. Identification of a specific individual or department to maintain a database or file of all
disputes and the final outcome whether resolved or unresolved. Particular attention should be
paid to those disputes that remain unresolved.
4. Creation of specific literature to inform clients of the right to access their personal information
and the process to do so. If appropriate, this disclosure can be incorporated in existing client
literature (e.g. prospectus)
5. Annual review of the unresolved disputes to determine if common issues exist such that
changes to the policies and procedures should be considered.
6. Annual review and update of the policies and procedures.

 

4.10. Challenging Compliance
A client shall be able to address a challenge concerning compliance with the above principles to
the designated individual or individuals accountable for BlackRock Canada’s compliance.

 

4.10.1 The individual accountable for BlackRock Canada’s compliance is discussed in Clause 4.1.1.
4.10.2 Procedures should be put in place to receive and respond to complaints or inquiries about BlackRock Canada’s policies and practices relating to the handling of personal information. The complaint procedures should be easily accessible and simple to use. Initial complaints from investors in BlackRock Canada’s retail investment funds should be directed to the iShares Call Centre, 1-866-iShares (1-866-474-2737). Initial complaints from “institutional” clients or their employees, officers, etc. should be directed to the Client’s client representative and, if not resolved, elevated to the accountable individual.
4.10.3 BlackRock Canada shall inform clients who make inquiries or lodge complaints of the existence of relevant complaint procedures. A range of these proceduresmay exist. For example, the Investment Industry Regulatory Organization of Canada (“IIROC”) or securities regulators may accept complaints about the personal information handling practices of any BlackRock companies they regulate.


Commentary. Client relationship staff should be knowledgeable as to how a complaint should be initiated so that the information can be relayed to the client. Once initiated, confirmation of receipt of the complaint should be sent to the client. The individual(s) handling the complaint should inform the client of the procedure that will take place. This information could be delivered via a leaflet or in a letter or similar document. The document should also include the role, if any, of regulatory bodies or other overseeing organizations.

 

4.10.4 All complaints shall be investigated. If a complaint is found to be justified through either the internal or external complaint review process, appropriate measures shall be taken, including the amendment of policies and practices, if necessary.
4.10.5 In addition to the remedies provided in the Personal Information Protection and
Electronic Documents Act, clients who are dissatisfied with the manner in which their complaints have been handled may contact the securities regulator in the jurisdiction in which they reside.


Commentary. In such a case, the head of the Institutional Client Businessgroup, in consultation with counsel, should inform the client of the option to bring the complaint to the attention of the appropriate provincial or territorial securities regulator (although this should have already been outlined at the beginning of the complaint process). In that case, all pertinent information shall be forwarded to the appropriate securities regulator and assistance shall be provided to staff of the relevant securities regulatory authority in their investigation.

 

WEBSITES GOVERNED BY OUR PRIVACY POLICY
The following BlackRock Canada websites are governed by the practices stated in the Privacy Policy:
- www.blackrock.com/ca
Our websites contain links to other third party sites. External websites are not governed by our
Privacy Policy, as such, when leaving any of our websites, our policy is not applicable to these
sites. We recommend, that you read the privacy statements of all sites you wish to browse.

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